Womensultrasound.com.au - Home - Women's Ultrasound Melbourne (1 of 5 points)

Competent medical professionals but incompetent business administration. Entered a 915am appointment after 10am which is simply unacceptable, especially when accompanied by the typical platitudinous nonsense justifications about unexpected delays backgrounded by hearing loud receptionist conversations indicating over late appointments are habitual at this clinic. It's so habitual that it's necessary for the practice to have a section on their page about delays - in itself an indicator that the business lacks the necessary respect for customers that they would actually find a way to fix the problem

So how does an ultrasound clinic get 45 mins+ late after 1 business hour leading to frustrated and heavily inconvenienced customers? By:
i. Overbooking to maximise revenue. Why else would you make 15 min appointments for procedures that apparently routinely take longer?
ii. Not having adequate minimum staff on, presumably again to maximise profit. The website talks of 2 doctors scanning. Well evidently that's not enough to begin with as indicated by their own warnings on their website. In our case compounded by only having one on this day
iii. By not following through on advertised policy to notify in advance of appointments that are effected by major delay. We were just left to wait in the reception area. Perhaps 45 mins at the start of the day is not considered a major delay to this business? So long as people pay their bills what does it matter right?
iv. In short by not caring about the experience of the customer.

My recommendation, either make sure you've got several hours free around your appointment time or find somewhere that actually thinks appointments should mean something.

No person found this review helpful yet.

Write a comment

Was this review helpful? Yes No

Write a comment

Your comment

Your Name

Your E-mail

Abort  Submit comment