A total of 47 reviews for Reunionmanager.net have been written yet. The most recent reviews are listed below.
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We had our reunion on Oct. 7, 8 of 2022 and are owed $12, 888. and have received not a penny as of yet. Can anyone offer any help or suggestions?
No person found this review helpful yet.
Reunion Manager held our money hostage. Before they would release any of our funds, they demanded that a minimum of 25 transactions be performed. Our inquiries were met with rude, condescending replies.
2 of 2 people found this review helpful
Our class used ReunionManager.net for the second time in 2019. Unfortunately, the site presented extremely difficult for most users. Any help that was requested by administrators with the site was met by rude, condescending, and useless interactions. I would suggest that anyone who needs services such as this -RUN! Find a provider who will deliver excellent customer service. ReunionManager.net certainly doesn’t!!!
11 of 14 people found this review helpful
Update to posts from October/November of 2017. I, along with several others who used reunion manager, made contact with each other to try to work with each other to try to get paid and file actions/complaints against reunion manager and R. T.. It’s been a year and I actually was in fact paid all that was owed to me, but it took almost a year before I received payment. Reunion manager started making periodic payments of around $400 to $600 starting in February of 2018 (was supposed to get final payment of $4,300 in October of 2017) and received my final payment in September of 2018.
I called and left messages weekly if not daily and also emailed weekly. Emails contained threats to call police, expose him to news stations, etc. This man is a smart man who knows how to manipulate the law to his favor and so far as escaped any prosecution since he technically is not purposely cheating people, he’s just taking really long time to pay his customers the money that is being held in trust. I personally think that is illegal, but I’m not a lawyer.
I think there there are still some groups from back in the October/November 2017 “flare up” who may not have been paid all that was owed to them, but I think most have received a majority of what was owed.
It appears that there might be an investigation performed by one of the oversight agencies as a result of several of us filing complaints with various agencies, including the Hingham police department. Officer O’Shea has been taking care of all of us and we appreciate all that he has done.
I’m thankful that I was paid, but I’m concerned that if the owner of this website falls short on cash again, he will do this again to somebody else and eventually somebody may may not receive their payment.
I have learned to pay a little extra and use eventbrite or another reputable service for any future “events”.
...but then again, we all thought we did our due diligence when we used this site, but unfortunately, R. T. is prettty smart when it comes to manipulting reviews (which is also illegal)..
Please take my advice and spend a little more and use somebody else.
13 of 18 people found this review helpful
We've been using Reunion Manager for the last 5 years to run the US Navy Seabee reuniosn around the country. I like the service have always received our funds and have found the company to be very responsive to our particular needs for reports.
We have no problem recommending Reunion Manager to other Military groups, or anyone else for that matter, having a reunion either.
7 of 21 people found this review helpful
Something is not right with this company. We created a webpage for our reunion BEFORE reading the reviews. But after reading the reviews, decided not to use them. No one had even registered online yet, but they wanted to charge us $250!
18 of 25 people found this review helpful
I am owed more than $8000.
Like others on this post, I received the canned e-mail TWO DAYS before my event regarding the moving of offices, no phones and a bounced deposit.
The Monday after my event, I reached out and DID RECEIVE a reply back saying that they were hoping to have this resolved "by end of week" and 30 minutes later "we are waiting to hear back from our bank right now ( suppose to on Wednesday) on a capital loan.awaiting funds transfer."
Then dark. No communication. Multiple messages left, etc.
This is also the 2nd time I am posting here because my previous post asking for help from others was edited - posted with a different user name.
I have spoken to Detective O'Shea and passed along my info.
If anyone has begun the ball rolling on any other things to do, i would be more than happy to be a part of...just let me know.
20 of 24 people found this review helpful
We had our reunion in Oct 2017.
I asked for (and received) an account sweep of thousands a week before the event.
We have a final balance on account of about $250 which I have requested by email and phone multiple times for weeks following all their procedures.
No one replies.
Their system was "nice" but clunky for admins and users.
And now holding our $ - despicable.
I'm lucky I asked for the sweep when I did!
16 of 21 people found this review helpful
I am having the same experience. They are holding onto more than $5K, and I owe it to the venue tomorrow. They do not answer the phone they do not answer emails.
12 of 17 people found this review helpful
We also are waiting for our money from our reunion that was two weeks ago. Multiple phone calls, multiple emails, no response. Is there a way we can file a class action? It seems like this is a problem with many.
12 of 13 people found this review helpful
Do Not Use Reunion Manager.
Our reunion was September 23, 2017 and we still have not received our final payment.
Our group has the personal contact information for the owner who lives in Hingham, MA
There is also an attorney who is working with many groups to potentially sue the owner. If you want the information let me know.
Here is the corporate information on the company and the owner.
Call the Hinghan, MA Police Dept. and make your complaint about what your reunion is owed with Detective Ryan O'Shea by phone or email Oshear@hpd.org
12 of 13 people found this review helpful
Two days prior to our reunion, were informed that they were having issues (appeared to be a very unprofessional canned email) and would not be able to fund the final portion of our reunion. Two weeks later, still not cash in our account.
Update - July 2019:
Pretrial hearing scheduled for September 4,2019. Contact Jefffrey Driscoll of the Plymouth County DA's office for assistance if you, like many have still not been paid in full for reunions held some time ago.
Commonwealth vs. Robert Thornton (Reunion Manager Case)
8 of 10 people found this review helpful
We held our reunion this past weekend. Still haven't received our funds from Reunion Manager and they won't return our calls or emails. We had to pay for the event OUT OF POCKET!! HORRIBLE CUSTOMER SERVICE!!! Filing complaints with the BBB and State Attorney General's Office today.
14 of 22 people found this review helpful
Today I reported them to the Better Business Bureau and to the Federal Trade Commission. If I do not hear from them and receive a transfer before the end of the week, I will be contacting the Plymouth's District Attorney's office and the state police's computer crimes. The next step will be the Attorney General's office.
The company is incorporated in Wyoming but has an address of 90 South Street, Hingham, MA 02043. If you need more information for your claim, feel free to email me at email@example.com. That's our reunion treasurer site.
10 of 19 people found this review helpful
Customer service was extremely rude and always tried to find a way to blame an issue on you rather than them. The website is very hit or miss, and most of the Support or Help links take you to a dead message board. The one time support fee of almost $90 is a joke, as the "support" you get is laughable. I regret choosing this website and trusting them to handle a substantial amount of funds.
As someone else pointed out, be wary of the good review here. They all seem to be from the same area. There are much better options out there.
13 of 20 people found this review helpful
It has been three weeks with no return calls or emails or messages from this company. I am owed my final transfer($2400) and I have at least three others in the same boat. There are no Paypal issues... This is a widespread thing... BEWARE is an understatement.
Contacting law enforcement.
9 of 22 people found this review helpful
We've used the Reunion Manager site for our last two reunions (2007 & 2017) and have never had a problem with this site, as a matter of fact it's gotten better each time we've used it. Every site has its issues in terms of learning how to use, but all in all I'd say the Reunion Manager site is easy to use, easy for classmates to register and easy to order & purchase tickets online. This year we sold over $4,700 in tickets.
Huey Town High School Class of 1967
13 of 25 people found this review helpful
Reunion Manager was used for our class 40th reunion event on Aug 12, 2017. The Website is pretty good. It took a while to set up and have everything in place. I love the fact we can have a budget and a expense tab to keep track of charges and stuff. I could have done the same on a separate spreadsheet, but it was convenient to have it with the reunion information. I dug deep and found that the fees withdrawn were spot on, and we were never cheated any funds. Payments via PayPal and Credit charge was extremely helpful. I would recommend that everyone add a 'fee' to your ticket prices so help offset the transaction fee's for utilizing PayPal and credit cards.
The site has lots of downloadable reports and such, but don't forget to check out the reports that show up differently when you go to 'print' them. I would have saved a lot of time if I knew the 'print' format would be so different than what was on the screen or on my download file.
Customer Service was average in their response time, and knowledge. We had some issues, but someone eventually got it fixed, or helped me correct the issue. Most of my issues, I was able to review how to resolve them on their 'Help' page. Note, you do NOT have to sign in to use the 'Help' page, despite what the help site says.
We never had issues with our payments, or money transfers. Make sure you verify your PayPal account, and make sure those are all correct and you will save yourself some hassle. Also, the site only makes money transfers on Tuesday and Friday. The site states that money is automatically transferred after 25 transactions (ticket only transactions) If you need your balance before your reunion date, close your ticket sales sooner than one week before. Then you can request your balance of funds. This is the email address to request the transfer of funds. Keep a close eye on the transfers, any money holding for more than a day gets pulled back and then you have to extra steps to get your money back. We loved that we could collect donations from this site. We collected close to $600 without any effort at all.
It was fantastic that they offered to have a professional photographer take pictures and offer reunion stuff for everyone. HOWEVER, beware, on your yellow cards with everyone's names, MAKE SURE THE NAMES ARE CLEAR AND CONCISE. (I suggest that you create your own name and address mail merge labels to put on all the yellow cards, and make sure you get enough of them!) We had a lot of issues where they messed up our alumni's names. They put the wrong year on our pages, stating class of 1955 when we were the class of 1977. When I emailed them, (the reunion photographer and reunionmanager of this website are run by the same person) they said they were sorry, but then said they stand by their end product. it wasn't until I sent a brutal but honest review to their email addresses that they came back and said they would send me a proof to review, and then offered to reprint and -re-mail the alumni their memory book.
The professional photographer commissioned for the photos was very professional and worked with us very well. I did not have any trouble with him.
We will be using the site again for future reunions, however, IF we use their photography packages again, I think I will insist on getting a copy of the pdf memory book and group photo to preview before they print them and send them out to alumni, just to help eliminate errors. (name errors, class # errors, and class year in their graphics)
We had a wonderful time, and this site did help us out, but it wasn't without problems either, mostly due to this website.
2 of 21 people found this review helpful
Reunion manager sucks. It was difficult to set up and navigate, customer service sucks and the person who handles it (and I get the feeling it's a one man show) is rude when and if he ever responds.
The majority of our classmates could not make the ticket purchase system work so we ended up taking 99% of the money at the door. Reunion manager was a huge waste of time and our valuable funds.
12 of 25 people found this review helpful
I signed up with Reunion Manager for our high school reunion. This company is nice enough at first and helped me to set up what I needed. Once I became familiar with the site, I realized that it was not as high-tech as I expected it to be. Nonetheless, it can adequately handle the setup of classmates and did manage credit card and PayPal payments well enough. I am giving it a poor review because of the difficulty that I have had with receiving our funds. Of the more than $10,000 collectively paid by my classmates prior to January 2016, we have only received one payment of just over $2500, and I had to sweat it out until March to receive it. It is now the end of April and I'm still waiting for the rest. They are hard to reach and evasive. Needless to say, it has been stressful. In my opinion, if a company will be managing thousands of dollars on your behalf, you don't want this kind of experience. I hope that there is a pleasant outcome. If so, I might consider upping their rating. At this point, I would not recommend them.
21 of 36 people found this review helpful
This site does everything and actually more it says it does and we got our funds with out any issues at all.
17 of 31 people found this review helpful
We used the site and it was great we had over $20,000 in ticket sales and received all our funds without any problems.
We had a multiple year reunion classes 1960-2010 and this site saved us so much time.
20 of 32 people found this review helpful
We've used this site no issues at all !! It looks like about 3-4 people had an issue and they posted afterwards that it was their fault basically.
That's the problem with the internet today any ticked off person can post anything they want - true or not.
We ran our reunion with over 250 people registering and buying tickets never had one issue getting our money ever. We will recommend this company any time.
21 of 35 people found this review helpful
I heard that a competitor was trying to bad mouth this site so I wanted to give my 2 cents as a recent customer.
This site does everything and more it says it would I used it last year October for our 40th reunion and received all our funds on time everytime !
Not only did they help us get our site together to start off they also helped us increase our ticket sales through good advice and ideas.
We recommend this site to everyone we know that is looking to run a reunion too.
20 of 32 people found this review helpful
I find it very interesting that all the 5 star reviews are from the Boston Area, or within 5-10 miles of Hingham, MA where the owner of the website lives and where the main business address is located. Clearly the owner had his friends come on here and post false positive reviews of this horrible website. The owner is holding money and is not transferring the money to it's rightful owners. In most cases, the people in charge of their reunions are having to pay out of their own pockets because the money is not being transferred. Do not use this website!
20 of 45 people found this review helpful
We recommend Reunion Manager because they simply had the best service at the best price on the internet.
Support was responsive to all our questions and they had many useful ideas on how to set up our site to increase ticket sales.
22 of 31 people found this review helpful
At first we had a problem with them or so we thought but in the end it was our fault because we didn't read the transfer policy. Reunion Manager transferred our funds as they said they would.
We recommend them they have the best service we could find.
31 of 42 people found this review helpful
This is a great site we have been using it for our past 2 reunions 2010 & 2015 and we have never had a problem with this company. The support is outstanding and the system they have is the bet one around, easy to use and gives you just what you need to run your reunion.
31 of 41 people found this review helpful
four months after reunion still trying to receive our funds. This is happening to many other reunion groups. Do not risk using this company.
20 of 48 people found this review helpful
I used this site to host my reunion ticket sales this month. I received one distribution of funds the day before the event, and can not get anyone to reply to my requests to send the balance due. I am going to have to file a police report for theft or fraud. I have left messages, send emails, and get nothing. I even sent a message on their facebook page and there is someone else posting things stating she is having the same problem...
16 of 43 people found this review helpful
Ran our 50th reunion using Reunion Manager.
Works great no issues either will recommend it to others so easy to use too.
43 of 55 people found this review helpful
I can't say enough good things about this site it really did everything and more it said it would. Highly impressed with the level of support for our alumni. They are also very responsive to adding features requested by us too. No issues recommending this site at all
42 of 53 people found this review helpful
I used reunion manager without any problems at all. My reunion last year was cancelled and I got my full refund no problem. This year we used reunion manager again and things couldn't have gone any smoother. THANK YOU for providing this service... couldn't have done it without you!
40 of 52 people found this review helpful
I liked this site a lot it certainly made my job easier to run our reunion. Basically couldn't have done it without Reunion Manger.
No problem recommending this site at all
48 of 60 people found this review helpful
I liked using a Reunion Manager. The site was simple to navigate, therefore using it saved me a lot of time. I would have no problem referring others to use Reunion Manager.
47 of 59 people found this review helpful
We looked at several reunion related sites last year and by far reunion manager offered the best service and features around. Their slogan Reunions made easy is certainly true.
We have recommended this site to many others, because it delivers what it promises.
48 of 58 people found this review helpful
first used Reunion Manager 10 years ago and ran two reunions using the site. Very easy to navigate and helpful given our large class size. It continues to be updated. Highly recommend.
52 of 63 people found this review helpful
Everything that I have heard about Reunion Manager from my class was very positive and people were satisfied. I would recommend them to anyone.
50 of 62 people found this review helpful
I have never had a negative issue with Reunion Manager. He has always gotten back to me in a timely fashion. When plans changed and I was offered a refund with no hassle or argument.
I consider this company to be reputable and easy to work with. I would call them first any time!
52 of 63 people found this review helpful
I have used this site for our reunion and found it to be very useful!
Haven't experienced any problems what so ever. Very easy for everyone
to understand and use. I would give it an A+ and will use it again for our
51 of 62 people found this review helpful
Just had my 30th reunion, I found this site to use was extremely helpful, easy and great custimer service. This site was better than any other reunion type sites I came across. Enjoy your reunion with out the headache.
50 of 61 people found this review helpful
This is a very good site we used in 2015 without any problem and were very satisfied with the service I recommend it to people I know having a reunion
52 of 61 people found this review helpful
We have been using Reunion Manager for our last 2 reunion events 2010 & 2015 and have been complete satisfied with their services always.
They are extremely helpful at all times and we have never had an issue with them. We highly recommend them.
52 of 62 people found this review helpful
Reunion was cancelled. Contacted reunionmanager by phone to confirm they received my transfer request and they confirmed. Since that phone call 4 weeks ago they have not answered a phone or responded to an email. One of my classmates disputed the charge to receive a refund and reunionmanager responded to her that the refund was complete but that it was going to cost my class $25. She was outraged and questioned how he could charge a fee when he failed to provide the service he was contracted for and also failed to respond to our transfer request. She mentioned she would be writing to the BBB about this situation to which he responded "Feel free to report what you want". I suspect a fraudulent operation is in place and its really unfortunate that the individuals who volunteer their time (and own $) are left dealing with this nonsense. Beware of this website and find another alternative to organizing your class reunions!
13 of 64 people found this review helpful
Exactly the same situation as others: event last month and RM transferred half of funds telling me they could only send so much per week to Pay Pal. Funds delayed three weeks, no responses by phone or email. Paid expenses myself, a tidy sum. Also mentioned legal action, but no one called me. I do have a consult with an attorney next week. All smooth until the final transfer, then no communication.
18 of 67 people found this review helpful
Reunion Manager is very difficult to contact. Our Reunion was a month and a half ago.
I have attempted to contacted them for a transfer of funds numerous times both by telephone and email. At this time, I still have not received any funds.
I have had to pay for the event and vendors out of my own pocket.
This is very poor business. Up to this point, I would have recommended Reunion Manager. But now, I would recommend going to someone else.
15 of 64 people found this review helpful
Reunion Manager is very difficult to contact. My reunion was last week, have contacted them for a transfer of funds numerous times and have only received half. After threatening legal action they finally called me back. They are saying there is a delay due to them transferring funds, Is this not Business? I followed your set rules regarding transfers, requests and timelines, I expect my reunion money on time as I have vendors to pay. Would not use again!
14 of 59 people found this review helpful
The website doesn't contain questionable content. It can be used by kids and is safe for work.
Safe for children
Safe for work
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