Rallylights.com - rallylights (1 of 5 points)

I ordered some components from their website and logged my information for shipping into their order form. My shipping address and billing address are not the same as I recently moved, and I made sure to note that in filling out their forms, and the receipt I recieved reflected the correct information. A week after my order, still no parts, so I left them an email which was never returned. After a phone call, it turns out they sent to the wrong address. Their first sollution was to ask me if I could get whoever lived there now to send it to me, making it my problem for their screw up. I don't know who is at that address any more so they then proposed that UPS go and pick up the box and ship it to me (across country), taking another couple days - I told them that wasn't going to work. I was then told that they would work on getting the item back and in the mean time would ship me another one ASAP and I'd have it in 2 working days - perfect.

Flash forward 3 or 4 days and I still don't have anything. Another email, and another empty inbox - they don't reply so don't bother. I called again, and after being put on hold for a long time while they investigated, it turns out they never actually sent me a new one. I was given a long string of excuses about how they're moving, about how it's someone else's fault, about how the sun was in his eyes and making it hard to read the computer screen... but never once was I given an appology or a "hey, we screwed up, let us make this right for you". Nothing. They told me they'd send me one the next day. I asked for my money back instead - if they couldn't send it to me right the first two times, why would I even BEGIN to think they'd get it right the third time? The guy on the phone made some snide remark about "good luck getting these anywhere else" to which I replied "It has to be easier than getting them from you."

All in all - I will _NEVER_ give this company my business again. For the past few weeks they have had my money and have been paying me lip service and I have long since missed the timeline for the project I was working on. Terrible customer service, no concern for getting their business processes right, and frankly not the kind of company that should be around much longer.

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