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Oaktreemobi­ - Oak Tree Mobility | Your Comfort Is Our Strength (2 of 5 points)

Goto Oaktreemobi­
(Rank # 129,128)

Language: english

Oak Tree Mobility's years of experience in rise & recline chairs, adjustable beds and stairlifts means we understand the level of respect our customers

Reviews and ratings of

A total of 3 reviews for have been written yet. The most recent reviews are listed below.

2 of 5 points

5 star rating
0 reviews
4 star rating
1 reviews
3 star rating
0 reviews
2 star rating
0 reviews
1 star rating
2 reviews

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John Scoullar
(1 of 5 points)
wrote 1 year ago
1 review

In my experience Oaktree Mobility needs to revise the way that customer complaints are dealt with.
An elderly friend of mine purchased a recliner/riser chair from this company and initially my friend was disappointed in the poor performance of the chair functions.
Not having a properly functioning chair to compare the performance with, it was assumed that a "pig in a poke" had been bought.
After six months the chair failed completely. Therefore there was six months of use and enjoyment had been lost and denied.
Oaktree Mobility refused to take the chair back and issue a refund despite several failed attempts by authorised engineers to affect repairs.
I do not consider this company to have any sense of fairness towards it's customers.
What is the purpose of their quality assurance department?

3 of 3 people found this review helpful

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S Sand
S Sand writes 11 months ago

These reviews have helped me decide not to contact oak tree
mobility in any way. I have been wondering why there are no prices on their leaflets, now I know why. In future the leaflets will be left in the shop or stuck in the recycling bin.

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D Graham Francis
(4 of 5 points)
wrote 2 years ago
Great Britain, Redditch, 1 review

I am sorry to have to say that my experience of Oaktree Mobility does not rate it very favourably
The stairlift which I purchased in May 2014 is fine but the problem I have is with the after service. I was quoted one free annual service and subsequent services for £95. When the first of these became due then Oaktree informed me that the service charge had been increased to £175. I was able to get any satisfaction from the company regarding the unannounced increase and was informed that if I had a complaint then I should get in touch with the furniture ombudsman. I wrote a letter addressed to the joint owners expressing my feelings and did not even receive any response. Very unsatisfactory from my point of view.

2 of 2 people found this review helpful

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Mrs Patricia Tayler
(1 of 5 points)
wrote 3 years ago
Great Britain, Orpington, 1 review

Late last year I bought a Riser Recliner From Oak tree Mobility for £3,950 yes £3,950 so I expected a very special comfortable chair The day after it was delivered I contacted the Company to say that it was very uncomfortable and not fit for use After several conversations I was unable to pursued them that this chair was unacceptable and that I wanted it to be taken
away They refused this request I am 73 and am very concerned that The Company will continue to overcharge older vulnerable people I have asked for Legal help and they think that I could win a case against their refusal to give me back my money There are no other companies that charge this much money for similar bespoke Chairs At the moment I am thinking of giving this chair away to an old peoples home and going to a reputable furniture Company to purchase a suitable chair i.e. DFS
Their adverts are also make Promises Of £250 for my old chair…not received and Autumn sale of 1/2 price but in small print only if you buys second item

10 of 10 people found this review helpful

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david bristow
david bristow writes 2 years ago

i am at present looking into my departed mother in laws affairs. going through her paper work was horrified to see invoice for £3900 for one rise and recline chair . my mother in law was 86years old and suffering from mental health problems at the time. the more i look into oak mobility the more uneasy i am becoming. i shall be contacting them tomorrow for an explaination. will be back on with their reply.

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L. Wells
L. Wells writes 2 months ago

having the same problem found out my disabled mum paid £3900 for her chair with a life time warranty and now they want to charge her £50.00 because the chair is clunking on the way up and then engineer said there was only lose brackets on the back which was through general use.

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Content and keywords


Important and popular websites

Important pages are Call Us Now, About and The Oak Tree Vision. In the following table you'll find the 10 most important pages of

# Description URL of the website
1. Call us now /tel:08009992781
2. About /about-oak-tree-mobi­lity/
3. The Oak Tree Vi­sion /the-oak-tree-vision/
4. Re­quest a Free Brochu­re /wp-con­tent/themes/OTM-ND/re­quest-a-brochu­re/
5. Meet Our Occupatio­nal Thera­pist /occupatio­nal-thera­pist/
6. Gold Mem­bers /gold-mem­bers/
7. Fre­quently As­ked Questions /fre­quently-asked-questions/
8. Rise & Recli­ne Chairs /pro­duct-cate­gory/rise-recli­ner-chairs/
9. Map­le Col­lection /rise-recli­ner-chairs/maple-col­lection/
10. Oak Col­lection /rise-recli­ner-chairs/oak-rise-recli­ner/

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3 reviews   
Server location
 Great Britain
Very trustworthy 96%
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