A total of 12 reviews for Mypolicyhq.com have been written yet. The most recent reviews are listed below.
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The Cigna website is just a hair short of totally worthless. I have not encountered a website with so little helpful information/user friendly in years!
On Dec. 6 of 2016 I switched my Medicare Supplemental Policy to Cigna to reduce my monthly premium. Long story short, Cigna held out premiums for January and February and I have yet to receive any information from the company. I did receive an email print out that referenced "Case #----" confirming I had taken out a policy---(I had no idea if the case # might also be my policy #.) UNFORTUNATELY, my Dr. office would not accept the scant info. in hand-- they needed detailed info. that would be on policy card. I was not surprised. I found it difficult to accept myself. There was no verification phone number for Cigna, address, etc., only my name and address, the "Case #," activation date, CHLIC MEDSUP and amount of premium. The only place Cigna's name is written out on the page is at the top--"www.agentviewcigna.com."
I made three separate attempts to establish myself on line at the Cigna website. The first two failed---the program would not accept my "Case #." The third time the number was accepted and I established an account. If your information is rejected--wait and try again the next day.
After numerous emails and phone attempts in January and February by both my agent and myself, I reached a representative today. HOWEVER, I waited 56 minutes on hold before speaking to that rep. She was very considerate, kind and directed me to a site to print out a temporary member card---NOTE: the card states "This is not a verification of policy." WHAT????? And the phone number on the printed card to verify the policy is INCORRECT--the rep. gave me another number to call instead.
I requested that new policy information be "overnighted" to me--obviously anything previously sent over the past 2 and 1/2 months has been lost somewhere along the way. She spoke with a supervisor who said that they never "overnighted" anything--mail service was sometimes delayed. Strange--my previous company "overnighted" policy information to me at one point.
Go with this company only if you have a lot of patience and time and need to cut the amount of your premiums. Know that you may encounter difficulties in reaching someone to help solve problems; they may not be resolved in a manner you feel beneficial to you--only to those inside the Cigna offices. I plan to file a report with our state Attorney Generals Office plus Consumers Reports Health. I also plan to find another source of Supplemental Insurance.
Good Luck with Your Endeavors,
6 of 6 people found this review helpful
Have been put on hold trying to call service rep 4 times this week; each time I have stayed on the line for at least 30 minutes and once 45 minutes! Then tried website to answer a question but directions are absolutely terrible! I do not understand just how in the world this company can justify such terrible response to members' needs. I think I will "snail mail" my request to them which will probably be a whole lot faster than any of the other ways - that is such a shame!
4 of 5 people found this review helpful
Terrible company and terrible customer service was on line for more than hour should be assign as 01/01/17 talked with your representative on 12/28/16 called on 01/10/16 was not in the system yet with no explanation will cancel the policy never sigh for this company night mare 0 customer service sutisfaction Lana Genkil
1 of 1 people found this review helpful
so disappointed. Told my broker when getting insurance for my self that I didn't need supplement insurance well he said ok well I ended up getting it without knowing it in till I got my bill. When I got my first bill in I notice my medical insurance was $10.66 a month with a tax credit. Great well then I notice I got another 3 bills from cigna that total up to $127.00. I was like wtf. So I call cigna to get this cancel on auto-draft back in November 2016. Well then I check my bank statement for December 2016 and found that they taken it out again, so iv talk to an manager that said nobody taken me off auto-draft and cancel out my policy and that I was to write in a letter leting them know what happen and that I would like a refund. I did call them on December 6 2016 and sent in the letter by fax and mail in on December 9 2016. Well I never gotten an response. Every time iv call iv had to wait long times for somebody to answer and forget about the website. So now I check my account for January and what do I see a charge for auto-draft payment for supplement insurance like. I am requesting for all of my money to be put back into my account that this company has taken out. I don't understand why it should take up to 40-60 days to refund the money because it takes just a click of a button to refund money as well as your company to take money out of your customers accounts.
4 of 4 people found this review helpful
Have just become a new member & tried to get information regarding saving $100 on "my next premium payment". No matter where I tried, could not find an answer. Much of the information offered is ambiguous. Will try phoning & see if a representative can help me in the customer service dept. Reading other reviews, hopefully I won't experience long wait times as others have, & have chosen a company that is genuinely happy to help new clients.
3 of 3 people found this review helpful
I've been calling for over a week and have yet to get an answer.
My time is limited and a spare 20+ minutes, just to contact someone that basically is supposed to work for me, is unacceptable..
4 of 5 people found this review helpful
waiting to talk to a representative! on hold for 40 minutes!
2 of 4 people found this review helpful
Talk to my agent and his boss, and they tryed to get in touch with someone and they was on hold for a long time. ...this is REALLY redialious that you can't talk to someone about business. .....SORRY SORRY
2 of 2 people found this review helpful
Spent 3 different times on the phone waiting for minimum of 30 min each time. Finally someone by the name of Jasmine answered and asked for my policy number....in the middle of giving this number she said the same thing...I started over to give my number and she then said she was sorry but she could not hear me good enough and told me to call back some other time and hung up. I really believe it was a message machine....she never even acknowledged me at all before she hung up. There is something really wrong with a company that treats their clients in this matter. I am closing my account with you guys....as soon as you answer my phone call....if that is even possible. Its not like you have the best prices in town...actually there are quite a few others who beat your prices all to hell.
6 of 6 people found this review helpful
I can't get through on the phone or web site and all I want to do is have my address changed.
11 of 12 people found this review helpful
I have made 3 phone calls to your company over 3 days and have remained on the line for over 20 minutes each time. Thats unacceptable and as a result I will not renew my policy with your company. You say "your call is important to us" - what a lie - you careless. Senior management needs a shake up. The market will do it for you in time. Whoever gets this email send it to senior management.
12 of 12 people found this review helpful
web site is horrible. The is no information what so ever on here.I am a new member and cannot get any information from this site. YOU NEED A BETTER ONE.
It look like an add for different insurances. Very, very bad.
8 of 9 people found this review helpful
The web server used by Mypolicyhq.com is located in Concord, USA and is run by CIGNA. The server runs exclusively the website Mypolicyhq.com.
A F5 BIG-IP® server hosts the websites of Mypolicyhq.com. For managing the data of the webpages the CMS DotNetNuke is used. XHTML 1.1 is used as markup language on the webpages. The website does not specify details about the inclusion of its content in search engines. For this reason the content will be included by search engines. The visitors are redirected to the homepage of the website "/v3app/publicservice/loginv1/login.aspx".
|Webserver software:||F5 BIG-IP®|
|Load time:||2.03 seconds (slower than 90 % of all websites)|
|HTML version:||XHTML 1.1|
|Filesize:||16.14 KB (8 recognized words in text)|
The website doesn't contain questionable content. It can be used by kids and is safe for work.
Safe for children
Safe for work
|Little trustworthy! 0%|