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Reviews and ratings of Mypolicyhq.com

A total of 11 reviews for Mypolicyhq.com have been written yet. The most recent reviews are listed below.

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11 reviews

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Constance L.Elliott
(1 of 5 points)
wrote 1 month ago
USA, 1 review

Have been put on hold trying to call service rep 4 times this week; each time I have stayed on the line for at least 30 minutes and once 45 minutes! Then tried website to answer a question but directions are absolutely terrible! I do not understand just how in the world this company can justify such terrible response to members' needs. I think I will "snail mail" my request to them which will probably be a whole lot faster than any of the other ways - that is such a shame!

3 of 4 people found this review helpful


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Lana Genkil
(1 of 5 points)
wrote 1 month ago
USA, West Chester, 1 review

Terrible company and terrible customer service was on line for more than hour should be assign as 01/01/17 talked with your representative on 12/28/16 called on 01/10/16 was not in the system yet with no explanation will cancel the policy never sigh for this company night mare 0 customer service sutisfaction Lana Genkil

1 of 1 people found this review helpful


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Kathleen Alberti
Kathleen Alberti writes 1 week ago

Call them in the evening & they answer right away!

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Nina
(1 of 5 points)
wrote 1 month ago
1 review

so disappointed. Told my broker when getting insurance for my self that I didn't need supplement insurance well he said ok well I ended up getting it without knowing it in till I got my bill. When I got my first bill in I notice my medical insurance was $10.66 a month with a tax credit. Great well then I notice I got another 3 bills from cigna that total up to $127.00. I was like wtf. So I call cigna to get this cancel on auto-draft back in November 2016. Well then I check my bank statement for December 2016 and found that they taken it out again, so iv talk to an manager that said nobody taken me off auto-draft and cancel out my policy and that I was to write in a letter leting them know what happen and that I would like a refund. I did call them on December 6 2016 and sent in the letter by fax and mail in on December 9 2016. Well I never gotten an response. Every time iv call iv had to wait long times for somebody to answer and forget about the website. So now I check my account for January and what do I see a charge for auto-draft payment for supplement insurance like. I am requesting for all of my money to be put back into my account that this company has taken out. I don't understand why it should take up to 40-60 days to refund the money because it takes just a click of a button to refund money as well as your company to take money out of your customers accounts.

2 of 2 people found this review helpful


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Lois
Lois writes 5 days ago

Im currently waiting to hear back from Cigna about a very similar situation with Cigna. After i cancelled last september 2016 , as I was choosing another F Plan with AARP. I have remained on phone for many hours attempting have 2 ACH payments of $606.55 removed from my personal checking account, months after I cancelled my account with Cigna, as a Medicare supplement Plan. Be wary before singing on with this company.

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Johanna Tacci
(1 of 5 points)
wrote 1 month ago
Canada, Ottawa, 1 review

Have just become a new member & tried to get information regarding saving $100 on "my next premium payment". No matter where I tried, could not find an answer. Much of the information offered is ambiguous. Will try phoning & see if a representative can help me in the customer service dept. Reading other reviews, hopefully I won't experience long wait times as others have, & have chosen a company that is genuinely happy to help new clients.

3 of 3 people found this review helpful


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wade N. Cleaver
(1 of 5 points)
wrote 1 month ago
USA, Wooster, 1 review

I've been calling for over a week and have yet to get an answer.
My time is limited and a spare 20+ minutes, just to contact someone that basically is supposed to work for me, is unacceptable..

4 of 5 people found this review helpful


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M Kreidler
(1 of 5 points)
wrote 1 month ago
USA, Albuquerque, 1 review

waiting to talk to a representative! on hold for 40 minutes!

2 of 4 people found this review helpful


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Joyce Woods
(1 of 5 points)
wrote 1 month ago
USA, Sherwood, 1 review

Talk to my agent and his boss, and they tryed to get in touch with someone and they was on hold for a long time. ...this is REALLY redialious that you can't talk to someone about business. .....SORRY SORRY

2 of 2 people found this review helpful


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Peggy (no rating...you guys are awful)
(1 of 5 points)
wrote 1 month ago
USA, Gulfport, 1 review

Spent 3 different times on the phone waiting for minimum of 30 min each time. Finally someone by the name of Jasmine answered and asked for my policy number....in the middle of giving this number she said the same thing...I started over to give my number and she then said she was sorry but she could not hear me good enough and told me to call back some other time and hung up. I really believe it was a message machine....she never even acknowledged me at all before she hung up. There is something really wrong with a company that treats their clients in this matter. I am closing my account with you guys....as soon as you answer my phone call....if that is even possible. Its not like you have the best prices in town...actually there are quite a few others who beat your prices all to hell.

5 of 5 people found this review helpful


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Kathleen Glanz
(1 of 5 points)
wrote 1 year ago
USA, 1 review

I can't get through on the phone or web site and all I want to do is have my address changed.

11 of 12 people found this review helpful


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Sandra M. Covington
Sandra M. Covington writes 8 months ago

Called 6/20/16 & talked to a rep Re my payment was late & I told them I just rec'd the statement & that sterling had mailed on 6/13/16 so he said they mailed it & it came back to them because of my address wasn't correct & I told them they sent it to my physical address & not my p.o. box! He said it was up to me to provide my address to the new Co. I told him that it should be up to the Co to get the correct address & that I was always on time in the past! I was very upset w this person handling this problem & hope it doesn't happen again! Thank-you!

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meredith alexander
meredith alexander writes 2 months ago

meredith alexander 75 ridge street asheville nc policy no 36YO138199 want to cancel this policy have been calling for two days my number is 8282524395

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Joyce Woods
Joyce Woods writes 1 month ago

I can't get though on the phone or the website, this is most WORST Insurance Company ever, ,All I wanted to do is talk to someone about making a payment and get something correctly about my bill called two to three times a day and they put you on hold for about 15 to 30 minutes. ..thinking about cancel my policy with this company.

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Cindy Lacy
Cindy Lacy writes 1 month ago

I've spent over 6 hours over the last two weeks on hold and no one answers. Your website is worthless as well. I have a different insurance company and you need to cancel my policy as of Dec. 31. 2016. What is wrong with you that you can't do business? You sure are quick to collect your money!
36y0094621. Try to find time for my contact info and call me, I sure can't get a call into you. I have canceled your ability to tap my bank account as well, so you are not getting paid.

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Marshall Hebert
Marshall Hebert writes 1 month ago

simillar problem myself no one answers phone.Sick of holding,when I get problem solved will never do business with them again

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sylvia johnson
sylvia johnson writes 3 weeks ago

All I want to know is when you have my payment due date.
And I am not pleased with your answering service,if you can call it that.Please make your phone service and web sites easy to access. I had to call my agent to see if he can reach you.

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Joseph Campbell
(1 of 5 points)
wrote 2 years ago
USA, King Of Prussia, 1 review

I have made 3 phone calls to your company over 3 days and have remained on the line for over 20 minutes each time. Thats unacceptable and as a result I will not renew my policy with your company. You say "your call is important to us" - what a lie - you careless. Senior management needs a shake up. The market will do it for you in time. Whoever gets this email send it to senior management.

11 of 11 people found this review helpful


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nancy sherman
(1 of 5 points)
wrote 3 years ago
USA, Hilton Head Island, 1 review

web site is horrible. The is no information what so ever on here.I am a new member and cannot get any information from this site. YOU NEED A BETTER ONE.
It look like an add for different insurances. Very, very bad.

8 of 9 people found this review helpful


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Virginia Papaleo
Virginia Papaleo writes 3 years ago

I was suppose to sign on this website to get $100.00 off my next premium, I hope I didn't make a mistake by signing up for your insurance.

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Elizabeth Hogan
Elizabeth Hogan writes 2 years ago

Trying to get my policy cancelled since I changed my mind. Nightmare!

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CAROL L DALLY
CAROL L DALLY writes 10 months ago

ELIZABETH - I totally agree, said website is a nightmare - website is so damn confusing!

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Popular topics for Mypolicyhq.com

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Technical information

The web server used by Mypolicyhq.com is located in Concord, USA and is run by CIGNA. The server runs exclusively the website Mypolicyhq.com.

A F5 BIG-IP® server hosts the websites of Mypolicyhq.com. For managing the data of the webpages the CMS DotNetNuke is used. XHTML 1.1 is used as markup language on the webpages. The website does not specify details about the inclusion of its content in search engines. For this reason the content will be included by search engines. The visitors are redirected to the homepage of the website "/v3app/publicservice/loginv1/login.aspx".

Information about the server of the website

IP address:170.48.10.188
Server provider:CIGNA

Technical information about the technology of the website

Webserver software: F5 BIG-IP®
Cms-Software:DotNetNuke
Load time: 2.25 seconds (slower than 96 % of all websites)
HTML version:XHTML 1.1
Home:/v3app/publicservice/loginv1/login.aspx
Filesize:16.14 KB (8 recognized words in text)

Safety and classification

The website doesn't contain questionable content. It can be used by kids and is safe for work.

Attribute Classification
Google Safebrowsing
Safe
Safe for children
100%
Safe for work
100%
Webwiki rating
0%

11 reviews   
Server location
 USA, Concord
Little trustworthy! 0%
Disclaimer: The classification is based on the automatic analysis of public information, ratings and customer reviews. All information is provided without warranty.