You are here: Webwiki > mypolicyhq.com
Popularity:

Language: english


Reviews and ratings of Mypolicyhq.com

A total of 16 reviews for Mypolicyhq.com have been written yet. The most recent reviews are listed below.

1.2 of 5 points

5 star rating
0 reviews
4 star rating
0 reviews
3 star rating
1 reviews
2 star rating
1 reviews
1 star rating
14 reviews

Share your experience:


Linda Berlin
(1 of 5 points)
wrote 5 months ago
1 review

The sign-on says I already had a existing account. However If I ever did I did not know my password or user name. Since I did not know either, it would not let me move on to retrieve either. Not at all up to date or friendly.

1 of 1 people found this review helpful


Write a comment
Was this review helpful? Yes No
Janet Piner
(2 of 5 points)
wrote 10 months ago
1 review

The area for getting your forgotten password, is very POOR. I enter my username, then it asks my security question, but there isn't an area to type it in and I put my answer in and doesn't accept it. Went over and over trying to read the instructions and it doesn't stay up long enough to read. I even called the Cigna site and customer service gal tried it with her info and she couldn't enter or read it either. I believe your IT dept. needs to fix this, it isn't very user friendly at all. Its very frustrating!!!!!

2 of 2 people found this review helpful


Write a comment
Was this review helpful? Yes No

Comments on this review

Nancy
Nancy writes 5 months ago

I'm having same problem only my security question doesn't even come up. It gives me a place to answer question but...whats the security question??? Lol...frustating...trying to find help/a phone number now...

Add a comment
Jack F. Moore
(3 of 5 points)
wrote 1 year ago
1 review

Salesperson didn't record my middle initial. And a routing # had an error. Therefore, I had to correct both before CIGNA could make an EFT from my bank account. And that took time inform my afternoon, darn it, anyway!

1 of 1 people found this review helpful


Write a comment
Was this review helpful? Yes No
Cheryl Foster
(1 of 5 points)
wrote 1 year ago
USA, Perkinsville, 1 review

Attempted to set up a new account on line..........would not accept my user name even after several tries/changes. Finally gave up......guess I'll do without it.
I've been fairly happy otherwise with this Supplemental Insurance. I wanted to find out more about the Healthy Rewards (ie. cost) Program.......from a mail packet I'd received.

1 of 1 people found this review helpful


Write a comment
Was this review helpful? Yes No
Suzanne James
(1 of 5 points)
wrote 1 year ago
1 review

The Cigna website is just a hair short of totally worthless. I have not encountered a website with so little helpful information/user friendly in years!
On Dec. 6 of 2016 I switched my Medicare Supplemental Policy to Cigna to reduce my monthly premium. Long story short, Cigna held out premiums for January and February and I have yet to receive any information from the company. I did receive an email print out that referenced "Case #----" confirming I had taken out a policy---(I had no idea if the case # might also be my policy #.) UNFORTUNATELY, my Dr. office would not accept the scant info. in hand-- they needed detailed info. that would be on policy card. I was not surprised. I found it difficult to accept myself. There was no verification phone number for Cigna, address, etc., only my name and address, the "Case #," activation date, CHLIC MEDSUP and amount of premium. The only place Cigna's name is written out on the page is at the top--"www.agentviewcigna.com."

I made three separate attempts to establish myself on line at the Cigna website. The first two failed---the program would not accept my "Case #." The third time the number was accepted and I established an account. If your information is rejected--wait and try again the next day.

After numerous emails and phone attempts in January and February by both my agent and myself, I reached a representative today. HOWEVER, I waited 56 minutes on hold before speaking to that rep. She was very considerate, kind and directed me to a site to print out a temporary member card---NOTE: the card states "This is not a verification of policy." WHAT????? And the phone number on the printed card to verify the policy is INCORRECT--the rep. gave me another number to call instead.

I requested that new policy information be "overnighted" to me--obviously anything previously sent over the past 2 and 1/2 months has been lost somewhere along the way. She spoke with a supervisor who said that they never "overnighted" anything--mail service was sometimes delayed. Strange--my previous company "overnighted" policy information to me at one point.

Go with this company only if you have a lot of patience and time and need to cut the amount of your premiums. Know that you may encounter difficulties in reaching someone to help solve problems; they may not be resolved in a manner you feel beneficial to you--only to those inside the Cigna offices. I plan to file a report with our state Attorney Generals Office plus Consumers Reports Health. I also plan to find another source of Supplemental Insurance.

Good Luck with Your Endeavors,

11 of 11 people found this review helpful


Write a comment
Was this review helpful? Yes No

Comments on this review

Angela Carpenter
Angela Carpenter writes 1 year ago

I have also encountered the same identical nightmare. Today I did receive my insurance card after 2 1/2 months of calling and e-mailing different people. I am also skeptical of using this company.

Add a comment
Katherine S. Quinn
Katherine S. Quinn writes 1 year ago

Amen. Thought I might get a heads up on 2018 pricing

Add a comment
Constance L.Elliott
(1 of 5 points)
wrote 1 year ago
USA, 1 review

Have been put on hold trying to call service rep 4 times this week; each time I have stayed on the line for at least 30 minutes and once 45 minutes! Then tried website to answer a question but directions are absolutely terrible! I do not understand just how in the world this company can justify such terrible response to members' needs. I think I will "snail mail" my request to them which will probably be a whole lot faster than any of the other ways - that is such a shame!

6 of 7 people found this review helpful


Write a comment
Was this review helpful? Yes No
Lana Genkil
(1 of 5 points)
wrote 1 year ago
USA, West Chester, 1 review

Terrible company and terrible customer service was on line for more than hour should be assign as 01/01/17 talked with your representative on 12/28/16 called on 01/10/16 was not in the system yet with no explanation will cancel the policy never sigh for this company night mare 0 customer service sutisfaction Lana Genkil

2 of 2 people found this review helpful


Write a comment
Was this review helpful? Yes No

Comments on this review

Kathleen Alberti
Kathleen Alberti writes 1 year ago

Call them in the evening & they answer right away!

Add a comment
Nina
(1 of 5 points)
wrote 1 year ago
1 review

so disappointed. Told my broker when getting insurance for my self that I didn't need supplement insurance well he said ok well I ended up getting it without knowing it in till I got my bill. When I got my first bill in I notice my medical insurance was $10.66 a month with a tax credit. Great well then I notice I got another 3 bills from cigna that total up to $127.00. I was like wtf. So I call cigna to get this cancel on auto-draft back in November 2016. Well then I check my bank statement for December 2016 and found that they taken it out again, so iv talk to an manager that said nobody taken me off auto-draft and cancel out my policy and that I was to write in a letter leting them know what happen and that I would like a refund. I did call them on December 6 2016 and sent in the letter by fax and mail in on December 9 2016. Well I never gotten an response. Every time iv call iv had to wait long times for somebody to answer and forget about the website. So now I check my account for January and what do I see a charge for auto-draft payment for supplement insurance like. I am requesting for all of my money to be put back into my account that this company has taken out. I don't understand why it should take up to 40-60 days to refund the money because it takes just a click of a button to refund money as well as your company to take money out of your customers accounts.

7 of 7 people found this review helpful


Write a comment
Was this review helpful? Yes No

Comments on this review

Lois
Lois writes 1 year ago

Im currently waiting to hear back from Cigna about a very similar situation with Cigna. After i cancelled last september 2016 , as I was choosing another F Plan with AARP. I have remained on phone for many hours attempting have 2 ACH payments of $606.55 removed from my personal checking account, months after I cancelled my account with Cigna, as a Medicare supplement Plan. Be wary before singing on with this company.

Add a comment
Johanna Tacci
(1 of 5 points)
wrote 1 year ago
Canada, Ottawa, 1 review

Have just become a new member & tried to get information regarding saving $100 on "my next premium payment". No matter where I tried, could not find an answer. Much of the information offered is ambiguous. Will try phoning & see if a representative can help me in the customer service dept. Reading other reviews, hopefully I won't experience long wait times as others have, & have chosen a company that is genuinely happy to help new clients.

6 of 6 people found this review helpful


Write a comment
Was this review helpful? Yes No
wade N. Cleaver
(1 of 5 points)
wrote 1 year ago
USA, Wooster, 1 review

I've been calling for over a week and have yet to get an answer.
My time is limited and a spare 20+ minutes, just to contact someone that basically is supposed to work for me, is unacceptable..

6 of 7 people found this review helpful


Write a comment
Was this review helpful? Yes No
M Kreidler
(1 of 5 points)
wrote 1 year ago
USA, Albuquerque, 1 review

waiting to talk to a representative! on hold for 40 minutes!

4 of 6 people found this review helpful


Write a comment
Was this review helpful? Yes No
Joyce Woods
(1 of 5 points)
wrote 1 year ago
USA, Sherwood, 1 review

Talk to my agent and his boss, and they tryed to get in touch with someone and they was on hold for a long time. ...this is REALLY redialious that you can't talk to someone about business. .....SORRY SORRY

4 of 4 people found this review helpful


Write a comment
Was this review helpful? Yes No
Peggy (no rating...you guys are awful)
(1 of 5 points)
wrote 1 year ago
USA, Gulfport, 1 review

Spent 3 different times on the phone waiting for minimum of 30 min each time. Finally someone by the name of Jasmine answered and asked for my policy number....in the middle of giving this number she said the same thing...I started over to give my number and she then said she was sorry but she could not hear me good enough and told me to call back some other time and hung up. I really believe it was a message machine....she never even acknowledged me at all before she hung up. There is something really wrong with a company that treats their clients in this matter. I am closing my account with you guys....as soon as you answer my phone call....if that is even possible. Its not like you have the best prices in town...actually there are quite a few others who beat your prices all to hell.

9 of 9 people found this review helpful


Write a comment
Was this review helpful? Yes No
Kathleen Glanz
(1 of 5 points)
wrote 3 years ago
USA, 1 review

I can't get through on the phone or web site and all I want to do is have my address changed.

13 of 14 people found this review helpful


Write a comment
Was this review helpful? Yes No

Comments on this review

Sandra M. Covington
Sandra M. Covington writes 2 years ago

Called 6/20/16 & talked to a rep Re my payment was late & I told them I just rec'd the statement & that sterling had mailed on 6/13/16 so he said they mailed it & it came back to them because of my address wasn't correct & I told them they sent it to my physical address & not my p.o. box! He said it was up to me to provide my address to the new Co. I told him that it should be up to the Co to get the correct address & that I was always on time in the past! I was very upset w this person handling this problem & hope it doesn't happen again! Thank-you!

Add a comment
meredith alexander
meredith alexander writes 2 years ago

meredith alexander 75 ridge street asheville nc policy no 36YO138199 want to cancel this policy have been calling for two days my number is 8282524395

Add a comment
Joyce Woods
Joyce Woods writes 1 year ago

I can't get though on the phone or the website, this is most WORST Insurance Company ever, ,All I wanted to do is talk to someone about making a payment and get something correctly about my bill called two to three times a day and they put you on hold for about 15 to 30 minutes. ..thinking about cancel my policy with this company.

Add a comment
Cindy Lacy
Cindy Lacy writes 1 year ago

I've spent over 6 hours over the last two weeks on hold and no one answers. Your website is worthless as well. I have a different insurance company and you need to cancel my policy as of Dec. 31. 2016. What is wrong with you that you can't do business? You sure are quick to collect your money!
36y0094621. Try to find time for my contact info and call me, I sure can't get a call into you. I have canceled your ability to tap my bank account as well, so you are not getting paid.

Add a comment
Marshall Hebert
Marshall Hebert writes 1 year ago

simillar problem myself no one answers phone.Sick of holding,when I get problem solved will never do business with them again

Add a comment
sylvia johnson
sylvia johnson writes 1 year ago

All I want to know is when you have my payment due date.
And I am not pleased with your answering service,if you can call it that.Please make your phone service and web sites easy to access. I had to call my agent to see if he can reach you.

Add a comment
Joseph Campbell
(1 of 5 points)
wrote 3 years ago
USA, King Of Prussia, 1 review

I have made 3 phone calls to your company over 3 days and have remained on the line for over 20 minutes each time. Thats unacceptable and as a result I will not renew my policy with your company. You say "your call is important to us" - what a lie - you careless. Senior management needs a shake up. The market will do it for you in time. Whoever gets this email send it to senior management.

14 of 14 people found this review helpful


Write a comment
Was this review helpful? Yes No
nancy sherman
(1 of 5 points)
wrote 5 years ago
USA, Hilton Head Island, 1 review

web site is horrible. The is no information what so ever on here.I am a new member and cannot get any information from this site. YOU NEED A BETTER ONE.
It look like an add for different insurances. Very, very bad.

10 of 12 people found this review helpful


Write a comment
Was this review helpful? Yes No

Comments on this review

Virginia Papaleo
Virginia Papaleo writes 5 years ago

I was suppose to sign on this website to get $100.00 off my next premium, I hope I didn't make a mistake by signing up for your insurance.

Add a comment
Elizabeth Hogan
Elizabeth Hogan writes 3 years ago

Trying to get my policy cancelled since I changed my mind. Nightmare!

Add a comment
CAROL L DALLY
CAROL L DALLY writes 2 years ago

ELIZABETH - I totally agree, said website is a nightmare - website is so damn confusing!

Add a comment

Write a review
      
      
      
      
      
Please rate this website

Content and keywords

Popular topics for Mypolicyhq.com

www.myproviderhq.com log in visitmypolicyhq.com mypolicyhq providers mypolicyhq provider portal mypolicyhq loyal american mypolicyhq cigna Visit Mypolicyhq MyProviderHQ.com My Policy HQ.com

Technical information

The web server used by Mypolicyhq.com is located in Concord, USA and is run by CIGNA. The server runs exclusively the website Mypolicyhq.com.

A F5 BIG-IP® server hosts the websites of Mypolicyhq.com. For managing the data of the webpages the CMS DotNetNuke is used. XHTML 1.1 is used as markup language on the webpages. The website does not specify details about the inclusion of its content in search engines. For this reason the content will be included by search engines. The visitors are redirected to the homepage of the website "/v3app/publicservice/loginv1/login.aspx".

Information about the server of the website

IP address:170.48.10.188
Server provider:CIGNA

Technical information about the technology of the website

Webserver software: F5 BIG-IP®
Cms-Software:DotNetNuke
Load time: 3.36 seconds (slower than 99 % of all websites)
HTML version:XHTML 1.1
Home:/v3app/publicservice/loginv1/login.aspx
Filesize:16.59 KB (7 recognized words in text)

Safety and classification

The website doesn't contain questionable content. It can be used by kids and is safe for work.

Attribute Classification
Google Safebrowsing
Safe
Safe for children
100%
Safe for work
100%
Webwiki rating
5%

16 reviews   
Server location
 USA, Concord
Little trustworthy! 0%
Disclaimer: The classification is based on the automatic analysis of public information, ratings and customer reviews. All information is provided without warranty.