Myfamilymobi­ - Family Mobile » Customer Service for Family Mobile Phones | Family Mobile Support (1 of 5 points)

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Get support and customer service for your Family Mobile phone: Family Mobile customer service, phone help, WebPak refill, WebPak support, and more.

Keywords: Webpak Support Family Mobile Refill Customer Service

Reviews and ratings of

A total of 7 reviews for have been written yet. The most recent reviews are listed below.

Average rating 1 of 5 points

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7 reviews

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(1 of 5 points)
wrote 1 month ago
USA, Denver, 1 review

My experience: If you change carriers they will still bill you even after they send you a confirmation letter of cancellation. No pro rated just full charges for a month plus added charges for which I have yet to see a bill with detailed charges.
I refuse to pay for service I did not have.
Maybe Family Mobile should take a look and think about "Going To Business" differently.

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(1 of 5 points)
wrote 1 month ago
USA, 1 review

I have got almost the same kind of problem, I paid my last month bill over the phone, this month I try to do it again by the phone but they couldn't get to my account, they asked for a pin # didn't work, they asked me for the last 4 digits of my soc. sec. # it didn't work either, I try to contact a representative I couldn't either, then I sign up for an account on line and paid my bill, but later I try to log in to my account again and I couldn't, the response I got is that something went wrong. I need to cancel the service by the end of this month because it's really bad, but the telephone the provide for customer service doesn't even have the option to talk to a representative, I try many times to contact them but since my pin # and the last m4 digits of my soc,sec.# doesn't work i just don know what to do. Does any body knows what telephone # to call to talk to a representative please let me know.

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Virginia Marshall
(1 of 5 points)
wrote 2 months ago
USA, Brazoria, 1 review

I am unable to get in touch with customer service @ my family mobile on the internet as I was instructed to do. I have spoken to three reps, who told me this situation would be taken care. They had put me on three accounts, when the walmart associate spoke with them on the phone and then they said I had only two accounts, which we explained to them that I have never had but one account, which was for myself and my dtr. The walmart rep said "when I received my bill, and it was not correct to come back and she would try to take care of the issue. Sure enough I had my monthly bill for my account and was sent another bill in the mail, saying I owed them $35.50 for account 952710309, which I have never had. One of the my family mobile looked at the account and they sure enough had me on two accounts, which I pay for my account monthly and he would send this to the customer service and it would be taken care of. The first my family resp, also said he would contact myfamily mobile customer service and the issue would be taken care of. Guess what yesterday in the mail I received two letters from family mobile requesting for me to pay the $35.50-one was the finale notice saying I had ten days to resolve my account or it would be turned over to a collection agency.The other bill stated I needed to pay by 3/10/16, I received both letters 3/3/16. I called My family mobile-611 and was given instruction to email customer relation @ my and give them my name account #, a password and a phone # where I could be reached in 3-5 working days-trying getting them on the internet-that is a laugh. I have bought about 7 phones in the last 2-3 months and the reason I found about this issue is the last phone number was walmart's electronic department. It has been very bad trying to get this issue taken care of. I must say that their are some very nice and caring people that work for them, I just want this issue taken care of.I am going to try to
get in touch with customer care in the morning, I hope and work on getting a resolution to this problem.

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(1 of 5 points)
wrote 2 months ago
USA, 1 review

I would never recommend this service to anyone. I got a phone to help someone who needed one. I returned it immediately and Walmart was great to return it, take the sim card, etc. All credited etc to my account. Well no one told me that the service had to be disconnected at TMobile I guess. I asked when I left the store ok I'm done now with all this correct. Yes, all done. Well not so fast.... they are still billing me for a phone I've not had, not used, etc. I am not sure what part they don't get but I thought it would be a easy service for what I needed. I have written them, called them... it's like the lights are on and no one is home when you speak to them...... NO NO NO - do not get tangled into this. My rating is not worth one star - they made me put one! Don't be fooled!

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Michael Phillips
(1 of 5 points)
wrote 8 months ago
USA, White House, 1 review

Ditto... I've even resorted to recording the phone conversations with these phone companies because they NEVER live up to their end. I had nightmarish encounters with Family Mobile. I cancelled my service when one of THEIR "Customer Service" reps told me I wouldn't be able to receive service (AFTER purchasing & trying to use my phone for weeks), and that I could take my service elsewhere. This customer service rep acknowledged there would be no other balance or bill due (Recorded), yet I'm receiving bills stating I have a past due balance.

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(1 of 5 points)
wrote 1 year ago
USA, Colusa, 1 review

I would not recommend Walmart My Family Mobile through T-Mobile at ALL. This is by far the worst phone company I have ever dealt with. The phone was purchased and activated late September for my daughter. In mid-December, the phone stopped having service (only available for emergency calls) after I had just paid for it a week ago. I called customer service after she didn't have service for two days and they had me restart the phone a few times after stating that it should still be in service. After a few tries, it was able to make calls again for two days before it showed no service again (couldn't make/receive calls, texts, etc- not only in our town but anywhere we went). Since the plan is advertised as no-contract, I figured I would just let the days run out (which would have been end of December/early January). However to my surprise, I received a bill in early February stating I owed EVEN WHEN THERE HADN'T BEEN ANY SERVICE SINCE MID-DECEMBER and that the service would be canceled then for non-payment. Anyway, I forgot about it until I called to pay for it and they told me it was TWICE the amount of the last bill I received. I was furious and complained to customer service. First, the guy was saying that I added data service which caused the increase. Then he said he wasn't sure and gave me the email to customer relations. I even took a picture of the bill I received stating the cancellation and last payment due of $34 and change. Their customer relations argued about it stating it wasn't a complete bill yet because my service didn't end until February (when it hasn't been in service since December) but since their customer service is sooooo extremely poor and I was tired of pointlessly arguing with them, I went ahead and paid for it through the phone system a few days later for the increased amount. I didn't want it to become a hassle and be handed to a creditor or some stupid thing like that. Today, I received ANOTHER bill for an even higher amount!!!!!! Grrrr, I have never been so angry with any phone carriers in my life!!! To say the least, the service is a scam!!!!!!!!

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Paula Castner
(1 of 5 points)
wrote 1 year ago
USA, Moundsville, 1 review

I would not recommend Walmart Family Mobile to anyone. My family and I are going back to Net10. We had better service with them. We definitely regret trying Walmart Family. Very bad service!! DO NOT try Walmart Family Mobile, you will be sorry.

3 of 3 people found this review helpful

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Content and keywords

A mobile phone is a device that can make and receive telephone calls over a radio link whilst moving around a wide geographic area. It does so by connecting to a cellular network provided by a mobile phone operator, allowing access to the public telephone network. read more

Important and popular websites

Important pages are Contact Us, Billing And Payments and Activationadd A Line. In the following table you'll find the 10 most important pages of

# Description URL of the website
1. Con­tact us /sup­port/con­tactus.aspx
2. Bil­ling and Pay­ments /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=B..
3. Activa­tionAdd a line /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=A..
4. Extras Pack /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=E..
5. In­ter­natio­nal DialingRoa­ming /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=I..
6. Li­mits and Controls /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=F..
7. Sign in https://www.myfamilymobi­­bi..
8. In­ter­natio­nal Ra­tes /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=I..
9. Mes­sa­ging /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=M..
10. New Custo­mer Infor­ma­tion /Sup­port/Devi­ceSup­port/Devi­ceSup­port.aspx?sup­porttype=N..

Popular topics for what is the toll free number to myfamilymobile login family mobile customer service customer relations myfamilymobile My Family Mobile Customer Service Family Mobile Customer Service Number Family Mobile Customer Relations Email

Technical information

The web server used by is run by T-Mobile USA and located in USA. The website has a own web server. The web server only runs this website.

The webpages of were developed using the programming language ASP.NET. The content management system DotNetNuke is used. The markup language of the website is XHTML 1.0 Strict. Both the inclusion of the website in search engines and follwoing of its hyperlinks is explicitly allowed. The homepage of the website is "/Login/login.aspx".

Information about the server of the website

IP address:
Server provider:T-Mobile USA

Technical information about the technology of the website

Webserver software: TMO
Software platform:ASP.NET
Load time: 1.49 seconds (slower than 74 % of all websites)
HTML version:XHTML 1.0 Strict
Robot information:index, follow
Filesize:29.99 KB (429 recognized words in text)

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The website doesn't contain questionable content. It can be used by kids and is safe for work.

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7 reviews   
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