A total of 13 reviews for Myfamilymobile.com have been written yet. The most recent reviews are listed below.
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I had 2 phones numbers , One number was cancelled on August 7 and they recieved confirmation in tech support of the port out, I received my bill in Sept and It still had the charges on Sept bill and then again on the October bill. I kept calling and explaining that the number had been ported out to another company, I called several times between August and October to be send in a loop to several who continues to have no idea and keep putting me on hold. I asked them once I got a resolution to put the money (refund ) on my account, they refused but put the credit on an old card on file. I never received my refund . The service sucks. No one can help you do anything. I got so frustrated repeating myself, Everyone arguing that I was wrong when I was clearly right. I still have not gotten my refund. I repeatedly told them to send it in the mail or to my card and I gave them the card number. The service is the worst ever. SO sorry I have to deal with these untrained customer service people. They offered me nothing for my trouble, not even aN IM SORRY!
0 of 1 people found this review helpful
I do not like the way your service is handled. They changed my phone service from a 2gb to a 5gb and did not even ask me. When your on a limited income, the few extra dollars for that service is important to me. Now, trying to have this company put me back to where I was, the 2gb, is terrible. They don't seem to understand what I want, & I cannot understand what their saying. It would be so much easier if you had american speaking people without an accent. I spoke to 5 people yesterday, & today I've spoken to 2. I still don't know if they got it right. The 1st one I spoke to on Sat kept me on the phone for 45 minutes & I finally had to hang up. This company needs to straighten out a few things to make it easier for the consumer.
4 of 4 people found this review helpful
I've been trying today to cancel my old phone. I talked to a rep. but then he puts me on hold and then I realize I'm back in the menu. This happen to me 3 times today.
I don't know what to do. Can I go to the bank and ask them to block FamilyMoblile? I don't want to continue paying for a phone I don't use.
2 of 2 people found this review helpful
I am not happy with trying to cancel 1 line.Not being able to do it on the phone,having to email and waiting on approval of dispute for not using line after being notified and charged another month
1 of 1 people found this review helpful
this Walmart phone services are just to hard to contact I prefer to contact a real person not a automated voice cause they ask for a pin WHAT pin? they didn't provide any pin # the hell with this mobile company
No person found this review helpful yet.
I was not happy with the family plan, if your plan canceled no email or text also charged for service when not used. Not good
5 of 7 people found this review helpful
My experience: If you change carriers they will still bill you even after they send you a confirmation letter of cancellation. No pro rated just full charges for a month plus added charges for which I have yet to see a bill with detailed charges.
I refuse to pay for service I did not have.
Maybe Family Mobile should take a look and think about "Going To Business" differently.
2 of 2 people found this review helpful
I have got almost the same kind of problem, I paid my last month bill over the phone, this month I try to do it again by the phone but they couldn't get to my account, they asked for a pin # didn't work, they asked me for the last 4 digits of my soc. sec. # it didn't work either, I try to contact a representative I couldn't either, then I sign up for an account on line and paid my bill, but later I try to log in to my account again and I couldn't, the response I got is that something went wrong. I need to cancel the service by the end of this month because it's really bad, but the telephone the provide for customer service doesn't even have the option to talk to a representative, I try many times to contact them but since my pin # and the last m4 digits of my soc,sec.# doesn't work i just don know what to do. Does any body knows what telephone # to call to talk to a representative please let me know.
2 of 3 people found this review helpful
I am unable to get in touch with customer service @ my family mobile on the internet as I was instructed to do. I have spoken to three reps, who told me this situation would be taken care. They had put me on three accounts, when the walmart associate spoke with them on the phone and then they said I had only two accounts, which we explained to them that I have never had but one account, which was for myself and my dtr. The walmart rep said "when I received my bill, and it was not correct to come back and she would try to take care of the issue. Sure enough I had my monthly bill for my account and was sent another bill in the mail, saying I owed them $35.50 for account 952710309, which I have never had. One of the my family mobile looked at the account and they sure enough had me on two accounts, which I pay for my account monthly and he would send this to the customer service and it would be taken care of. The first my family resp, also said he would contact myfamily mobile customer service and the issue would be taken care of. Guess what yesterday in the mail I received two letters from family mobile requesting for me to pay the $35.50-one was the finale notice saying I had ten days to resolve my account or it would be turned over to a collection agency.The other bill stated I needed to pay by 3/10/16, I received both letters 3/3/16. I called My family mobile-611 and was given instruction to email customer relation @ my family.com and give them my name account #, a password and a phone # where I could be reached in 3-5 working days-trying getting them on the internet-that is a laugh. I have bought about 7 phones in the last 2-3 months and the reason I found about this issue is the last phone number was walmart's electronic department. It has been very bad trying to get this issue taken care of. I must say that their are some very nice and caring people that work for them, I just want this issue taken care of.I am going to try to
get in touch with customer care in the morning, I hope and work on getting a resolution to this problem.
1 of 2 people found this review helpful
I would never recommend this service to anyone. I got a phone to help someone who needed one. I returned it immediately and Walmart was great to return it, take the sim card, etc. All credited etc to my account. Well no one told me that the service had to be disconnected at TMobile I guess. I asked when I left the store ok I'm done now with all this correct. Yes, all done. Well not so fast.... they are still billing me for a phone I've not had, not used, etc. I am not sure what part they don't get but I thought it would be a easy service for what I needed. I have written them, called them... it's like the lights are on and no one is home when you speak to them...... NO NO NO - do not get tangled into this. My rating is not worth one star - they made me put one! Don't be fooled!
1 of 3 people found this review helpful
Ditto... I've even resorted to recording the phone conversations with these phone companies because they NEVER live up to their end. I had nightmarish encounters with Family Mobile. I cancelled my service when one of THEIR "Customer Service" reps told me I wouldn't be able to receive service (AFTER purchasing & trying to use my phone for weeks), and that I could take my service elsewhere. This customer service rep acknowledged there would be no other balance or bill due (Recorded), yet I'm receiving bills stating I have a past due balance.
1 of 2 people found this review helpful
I would not recommend Walmart My Family Mobile through T-Mobile at ALL. This is by far the worst phone company I have ever dealt with. The phone was purchased and activated late September for my daughter. In mid-December, the phone stopped having service (only available for emergency calls) after I had just paid for it a week ago. I called customer service after she didn't have service for two days and they had me restart the phone a few times after stating that it should still be in service. After a few tries, it was able to make calls again for two days before it showed no service again (couldn't make/receive calls, texts, etc- not only in our town but anywhere we went). Since the plan is advertised as no-contract, I figured I would just let the days run out (which would have been end of December/early January). However to my surprise, I received a bill in early February stating I owed EVEN WHEN THERE HADN'T BEEN ANY SERVICE SINCE MID-DECEMBER and that the service would be canceled then for non-payment. Anyway, I forgot about it until I called to pay for it and they told me it was TWICE the amount of the last bill I received. I was furious and complained to customer service. First, the guy was saying that I added data service which caused the increase. Then he said he wasn't sure and gave me the email to customer relations. I even took a picture of the bill I received stating the cancellation and last payment due of $34 and change. Their customer relations argued about it stating it wasn't a complete bill yet because my service didn't end until February (when it hasn't been in service since December) but since their customer service is sooooo extremely poor and I was tired of pointlessly arguing with them, I went ahead and paid for it through the phone system a few days later for the increased amount. I didn't want it to become a hassle and be handed to a creditor or some stupid thing like that. Today, I received ANOTHER bill for an even higher amount!!!!!! Grrrr, I have never been so angry with any phone carriers in my life!!! To say the least, the service is a scam!!!!!!!!
No person found this review helpful yet.
I would not recommend Walmart Family Mobile to anyone. My family and I are going back to Net10. We had better service with them. We definitely regret trying Walmart Family. Very bad service!! DO NOT try Walmart Family Mobile, you will be sorry.
3 of 3 people found this review helpful
A mobile phone is a device that can make and receive telephone calls over a radio link whilst moving around a wide geographic area. It does so by connecting to a cellular network provided by a mobile phone operator, allowing access to the public telephone network. read more
Important pages are Contact Us, Sign In and Manage Your Data. In the following table you'll find the 6 most important pages of Myfamilymobile.com:
|#||Description||URL of the website|
|3.||Manage your data||/Login/PartnersLogin.aspx?rc=&dest=https://www.myfamily..|
|4.||Pay your bill||/Login/PartnersLogin.aspx?rc=&dest=https://www.myfamily..|
|5.||Check call text and data usage||/Login/PartnersLogin.aspx?rc=&dest=https://www.myfamily..|
The webpages of Myfamilymobile.com were developed using the programming language ASP.NET. The content management system DotNetNuke is used. The markup language of the website is XHTML 1.0 Strict. Both the inclusion of the website in search engines and follwoing of its hyperlinks is explicitly allowed. The homepage of the website is "/Login/login.aspx".
|Server provider:||T-Mobile USA|
|Load time:||1.34 seconds (slower than 69 % of all websites)|
|HTML version:||XHTML 1.0 Strict|
|Robot information:||index, follow|
|Filesize:||29.77 KB (405 recognized words in text)|
The website doesn't contain questionable content. It can be used by kids and is safe for work.
Safe for children
Safe for work
|Little trustworthy! 0%|