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Lusso-online.co.uk - Designer Kitchen Appliances - Siemens, Miele, Quooker, KitchenAid and Franke - Lusso Online Ltd (2.5 of 5 points)

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(Rank # 804,437)

Language: english

Category: Economy and Business


Reviews and ratings of Lusso-online.co.uk

A total of 16 reviews for Lusso-online.co.uk have been written yet. The most recent reviews are listed below.

2.5 of 5 points

5 star rating
6 reviews
4 star rating
0 reviews
3 star rating
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10 reviews

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Patti
(1 of 5 points)
wrote 3 years ago
Great Britain, 1 review

I just found this site and thought I would weigh in... I ordered a cooker hood from this "company" in Oct 2012. I was convinced by Alex that I should order from Lusso as they could guarantee delivery in two weeks. After 6 weeks of emails and calls, I ordered the same cooker hood from Boots online! Needless to say, had to get credit card company involved to obtain refund.

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Liam Taylor
(1 of 5 points)
wrote 3 years ago
Great Britain, Bradford, 1 review

I ordered my Cooker hood on the 27th April. After several phone calls I was promised that the hood would arrive in time for my kitchen being fitted.

A month later my Kitchen has now been fitted and still no hood. No response to emails and no answer to 100+ phone calls.

I should of realised at the beginning when I tried to contact this company and had to keep chasing them up that there was something dodgy going on. I also wish I had read some of these reviews before placing the order.

My advice would be just to order from elsewhere, its not worth the risk. I still haven't managed to speak to anybody with regards to the location of my hood or a refund.....

Posting here seems to get a response so Alex/Jeff fancy giving me a clue whats going on????

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Chantelle
(5 of 5 points)
wrote 3 years ago
Great Britain, Crawley, 1 review

good service, timely delivery. happy with the entire delivery.

1 of 2 people found this review helpful


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Elaine
(1 of 5 points)
wrote 3 years ago
Ireland, 1 review

Alex and Jeff ye obviously look at this website so maybe I have a better chance of getting through to ye. I have ordered a Cooker hood for over 870 pounds two weeks I was promised that I would revieve it 5-7 days. im still waiting, I'm not getting any replies from messages left or several emails. Please put my mind at rest as I am seriously worried after these reviews?

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alex
alex writes 3 years ago

elaine, i have just responded to your email, delivery of the best products is normally 10-14 days, with the bank holiday in between we are about ready for delivery, this will be coming direct from the supplier to you

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Terry
Terry writes 3 years ago

Elaine, I am very sorry to hear about your situation. If no joy just keep up the reviews and tell as many people as you can. Unfortunately when Astle finally does make contact he will keep promising and will fail to deliver, eventually he will expect you to give up, my advice is DON'T, keep on harassing him and Jeff until you get an outcome.

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Elaine
Elaine writes 3 years ago

Alex you emailed me and told me that the product was damaged you did not tell me best products take that amount of time anyway you told me I would definitely have it before the 20th may!!! ( (Nearly one month since original order)Still waiting. Please inform of update.

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Elaine
Elaine writes 3 years ago

Still nothing, hello Alex/jeff where is my cooker hood? Have ye died and gone to "heaven" with it????

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Ivan
(5 of 5 points)
wrote 3 years ago
Great Britain, 1 review

Received good service and timely delivery. Satisfied with all aspects

3 of 4 people found this review helpful


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ruth
(5 of 5 points)
wrote 3 years ago
Great Britain, Coalville, 1 review

Just read all the reviews about this company- Amazed !
I purchased and paid up front £9280.They were very helpful.
Within 2 weeks all the appliances were delivered.
They called 2 days before delivery to check that we could accept.No problems.
I have my own business in other products so I think these negative comments are coming from lusso competitors who want to drive them out of business.

1 of 2 people found this review helpful


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Terry
Terry writes 3 years ago

Ruth if it helps I will show you my bank statement where I transferred £4,000 to Alex Astle of Lusso online 8 months ago and pictures where the holes are still empty made for the ovens, cooktop and dishwasher I ordered! I am not a competitor, I am an ordinary customer that has been ripped off by this crook! I think you are missing the point, if you live in the UK you get your goods, if you live overseas kiss good bye to your money! Glad to hear your OK!

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ruth
ruth writes 3 years ago

Terry.I didn`t say that I live in UK.
I am an international business consultant based in Zurich with access to many different corporations and I know what happens in the real world .

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Alyasir
(5 of 5 points)
wrote 3 years ago
Great Britain, Bishops Stortford, 1 review

after reading the above reviews we were hesitant however upon several conversations with the staff and the suppliers involved we went ahead and received excellent service, we have now used twice and each time the same. 90 % of the time people who receive good service don't post a review so i hope this helps!!

3 of 5 people found this review helpful


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Systematic
Systematic writes 3 years ago

Not sure I will accept this review. I have looked at a range of reviews and websites and the only good ones seem to be on the Lusso website itself. Most other companies have a wide variety of reviews to draw on and make an informed decision. As a potential overseas buyer (Dubai), it seems to me that there is a system when dealing with overseas buyers - a system of encouraging the sale of more products, asking for up front cash payment, then ignoring contact and resisting the requirement to deliver products...acting indignant when caught out. It has occurred enough times for me to suspect that in the past it has allowed the management to line its pockets - some research on facebook and linkedin shows an internecine entanglement of 'mates' feeding off the same 'big man' imagery - fuelled through ill gotten gains. No thanks, i'll be trusting my money elsewhere.

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Terry
Terry writes 3 years ago

Good choice Systematic, good to see this site and my review site are having an impact!

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alex
alex writes 3 years ago

stystematic , im not even sure what the above email means and this "big Man" is ridiculous, to comment on the above review without an informed enquiry indicates this has been posted by false pretences, please email info@lusso-online.co.uk if there is anything else you would like to draw upon

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barbara
(5 of 5 points)
wrote 3 years ago
Great Britain, Belfast, 2 reviews

satisfied customer delivery within three days and highly friendly staff

4 of 8 people found this review helpful


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Terry
Terry writes 3 years ago

Interesting, short review Barbara or should I say Alex!!

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Wary
Wary writes 3 years ago

This smacks of a Lusso generated comment to me!! There is enough detail and weight in the many other comments to have me look elsewhere for appliances. I'm not about to trust my money to a company that has marginal reviews at best.

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alex
alex writes 3 years ago

thankyou barbara, your comments are appreciated, we hope to see you again soon

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Jenni
Jenni writes 3 years ago

Alex - why don't you just pay the money back, as you have provided no goods 8 months ago, you're not a very trustworthy individual and the bottom line is you know you haven't done the right thing!

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Alex
Alex writes 3 years ago

jenni, as i have said one hundred times, we have offered a refund and had it thrown back in our face, i cannot condone defamatory and slanderous comments and posting a picture of me in a wanted poster on a fictional website more than warrants the legal action that is now impending against you. Loss of business from this website and your personal thuggish comments from yourself and your husband have been logged and are in the hands of our solicitor!

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Terry
Terry writes 3 years ago

Like I have said before Astle you can tell whoever you like, there are no legal proceedings, another lie! You have taken money and failed to deliver ordered goods and failed to provide any justification for this at all, taking something that does not belong to you is stealing, taking money under false pretenses is fraud. You have £4,000 of my money and I want it returned. Elaine and Dan are two more victims of the scam that takes money by promising to supply to oversea buyers! BTW claim lodged with small claims court in the UK, summons on its way!

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Mumbo
Mumbo writes 3 years ago

hardly a fictional website if it actually exists! In an email on another website you gloat that your business hasn't been affected. This whole scenario seems undignified and smacks of poor business practice.

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Terry
(1 of 5 points)
wrote 3 years ago
Australia, Kensington, 1 review

Buyer beware! before you proceed with your purchase of appliances from Lusso online I urge you to read the diary of my experience with this company. I provide in great detail the issues I experienced when dealing with Lusso oline. I provide email extracts of actual communications that took place between me and Alex Astle, a director of Lusso online! I transferred over AUS$6,500 to Lusso online over six months ago and have not received any of the appliances I ordered nor have I received any refund. Before you send any money to this company read my story, I guarantee you will not deal with Lusso online once you have read about my experience, see what this company is really all about and how you could get caught. www.lusso-onlinecustomerexperience.co.uk

2 of 3 people found this review helpful


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Alex Astle
Alex Astle writes 3 years ago

There is a legal dispute regarding the above website and defamatory slanderous comments made personally and publicly. We have made an offer to settle this and this was ignored and rudely thrown back in our face.

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Terry
Terry writes 3 years ago

Oh dear Alex, keep trying! I will happily take my refund, this is the 6th separate promises of a refund you have made and failed to deliver on. It is simple transfer the funds to my account in AUS$ and I will stop harassing you! You want it all your own way, well no way my friend. What did you expect me to do just give up! Alex look around, all you are doing on this website is continually making excuses, are we all wrong? Anyone reading this would be mad to trust you with their money! Buyer Beware!!!

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R and V
(1 of 5 points)
wrote 3 years ago
Australia, Kellyville, 1 review

Alex Astle and Jeff Davis were very quick to respond to our questions regading shipping overseas and the order process. Once we placed the order and directly transfered the funds into their account - as they indicated they preferred, they went silent. Numerous emails from us failed to gain a response until after 4 months we left phone messages indivcating they were behaving in a fraudulent fashion. Alex then feigned 'lost' emails and made promises to deliver our order. We managed to have one product delivered, although we had to verify this with the supplier ourselves and continually challenged the accuracy of his claims via email. The second (larger) portion of our order remained missing. At one stage Alex indicated it was enroute and must be somehwre with TNT, although he could not provide a tracking number. We contacted TNT directly and they confirmed they had no order for delivery to us. Eventhough we had threatened to contact the UK Action Fraud squad previously, this was the last straw and we filed a formal report through their website. We sent Alex the receipt email as proof we had made a report. We also contacted relatives who had recently retired from the Metropolitan Polce Force and some close friends who live in Nottingham whose mother happened to have been a Lady-in-Waiting to the Queen in her youth - needless to say they have reasonable connections. On top of this we emailed a number of Lusso 'affiliates' listed on their website (which have since been removed) as well as the bank we deposited funds into and made enquiries with the Nottingham Post as to whether they had any 'investigative' bent to their journalism. Our efforts coincided with the establishment of a complaints website by another disgruntled customer and this combined pressure resulted in us gaining a refund for the outstanding order - well over 6 months since we ordered our appliances.

By contrast, we ordered some new appliances from Fesal in Italy and they arrived within 2 weeks - the shipping was also markedly cheaper than the quote from Lusso.

The whole experience has put our kitchen 6 months behind - a disappointment for a number of reasons but primarily because we were donating our older kitchen to a widow with a sick child and they have had to wait to refurbush their own kitchen as a result of the delays forced on us by Lusso.

Our advice, stay away!

3 of 3 people found this review helpful


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Alex Astle
Alex Astle writes 3 years ago

Your cooker was delayed which is a fact , this is non deniable however we sourced a product direct form italy at our expense and you were in fact refunded within 1 week of written cancellation. The complaints mentioned above were unfounded and we have written confirmation from the customer above agreeing to not make comments concerning names above, I suggest this was posted by another person involved in the defamatory website.

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Mark
(1 of 5 points)
wrote 3 years ago
Australia, Cremorne, 1 review

I purchased an item which I paid in full which was processed at a high rate of efficiency. It all went down hill from there.... Its been nearly 2 months and I am still waiting for my item. Unable to get in contact with either Jeff or Alex via Email or Phone. Finally made contact with Jeff on the phone who promised to refund my funds... Still waiting...

2 of 6 people found this review helpful


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Terry
Terry writes 3 years ago

Mark and others check out my website, I want everybody to know what these guys are like and make the wise choice of using someone else for their appliances. http://www.lusso-onlinecustomerexperience.co.uk/196505336

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Alex Astle
Alex Astle writes 3 years ago

Mark, please contact myself on alex@lusso-online.co.uk , we have no record of an order under the name of mark with any problems, please contact and we will sort this out

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Dave
(5 of 5 points)
wrote 3 years ago
Great Britain, Derby, 2 reviews

not sure what all of the fuss above is about, i just received a substantial Miele order through on time and at a very good price. I enquired about all of the above comments and was satisfied with the explanation. Was very very happy with the service and will be returning for future projects

2 of 8 people found this review helpful


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Terry
Terry writes 3 years ago

Dave I wouldn't be so smug, where there is smoke there is fire, could have easily been you.

http://www.lusso-onlinecustomerexperience.co.uk

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Alex Astle
Alex Astle writes 3 years ago

Thankyou Dave, good comments are appreciated, hope to see you again soon

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Jon wood
(1 of 5 points)
wrote 4 years ago
Australia, Mount Waverley, 1 review

I ordered a number of items from lusso where the owner Alex Astle convinced me to direct deposit the funds this was nearly a year ago and after numerous emails where I have been promised goods and refunds it is clear that he has and probably never did have any intention of providing goods we are now working with the UK fraud squad have setup a web site warning customers as well as a Facebook site where there are many customers coming forward with the same story.

7 of 10 people found this review helpful


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Comments on this review

Cayman
Cayman writes 3 years ago

John, I may also have been a victim. how do I get in contact with you or find the FB site etc?

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JW
JW writes 3 years ago

Cayman there is a new website at http://www.lusso-onlinecustomerexperience.co.uk go there and you can network with other affected customers

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Alex Astle
Alex Astle writes 3 years ago

John, you have received your refund with interest once the whole mess was sorted out, Cayman, please contact me on alex@lusso-online.co.uk as i cannot recognise your name to contact you

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Terry
Terry writes 3 years ago

John didn't you have to set up a facebook page, a website, lodge a complaint with UK Fraud, wait 10 months, and get an action group together to eventually get your refund? wasn't as though Alex just issued your refund because he couldn't supply .....

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Nikita
(1 of 5 points)
wrote 4 years ago
Russia, Saint Petersburg, 1 review

I bought Miele warming drawer 2 weeks ago and there is no shipping information so far, they don't reply my email and facebook messages with the demand of refund.

3 of 5 people found this review helpful


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Alex Astle
Alex Astle writes 3 years ago

Nikita, You purchased the warming drawer from Russia without paying for any shipping!!, you were refunded immediately

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Ni
(1 of 5 points)
wrote 4 years ago
Great Britain, 1 review

I placed a significant order with Lusso Online in August 2012 and paid a deposit of more than £6,000. I was dealing with Alex Astle and Jeff Davis. After a long period of not returning calls, I was then let down several times with promised delivery dates. Ultimately Lusso Online proved completely unable to source the appliances and I had to use another company. They frequently told me outright lies and repeatedly failed to return calls or respond to my emails. Despite accepting in writing that they let me down and owe me a refund of the deposit this has still not been received. After 6 months I have now commenced court proceedings. Do not buy from Lusso Online or its sister Linear Developments and definitely don't pay them a deposit unless you are prepared for a similar experience.

5 of 8 people found this review helpful


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Alex Astle
Alex Astle writes 3 years ago

This was refunded before court proceeding were enacted, unfortunately we were let down badly on the very high end products purchased, we sincerely apologise

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Terry
Terry writes 3 years ago

So Alex after 6 months and faced with court proceedings Ni eventually got his refund! is that how long it before you realised you were "let down badly", I am Ni appreciates your "sincere apologies" .......

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White
(1 of 5 points)
wrote 4 years ago
Great Britain, 1 review

I ordered a very expensive cooker hood in November and was advised it would take up to 3 weeks. When 3 weeks passed and I had not had a delivery date, I emailed and called. It was over a week before I got a response. They promised to refund my money as I had cancelled my order by that time. The refund was supposed to take 3 working days. It has now been over 2 months since I placed the order and have still not received a refund. My credit card company has gotten involved and now asked for the refund on my behalf. Do not buy from them!

4 of 7 people found this review helpful


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Alex Astle
Alex Astle writes 3 years ago

White, Im sure this has been refunded as i cant recognise the name but if there are any problems regarding this order still please contact me on alex@lusso-online.co.uk

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Terry
Terry writes 3 years ago

White, just for a bit of background info I have been contacting Alex for 9 months on the email address he has so helpfully provided trying to get my AUS$6,500 back as there was never a chance I was going to get the appliances I ordered, unfortunately it sounds as though you are going through what the majority of us here either have already or are doing so right now .....

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The domain is currently parked and therefore it is possible that no relevant information was found.

Important and popular websites

The website with the homepage "Lusso Uk Ltd" provides content on the pages About Us, Contact Us and Catalog. In the following table you'll find the 10 most important pages of Lusso-online.co.uk:

# Description URL of the website
1. Lus­so UK Ltd /
2. About Us /about-our-com­pany.html
3. Con­tact Us /con­tact-us.html
4. Cata­log /index.php?dis­patch=catego­ries.cata­log
5. Gag­ge­nau /gag­ge­nau.html
6. custo­mer re­views /lusso-online-custo­mer-re­views.html
7. In­ter­natio­nal Ship­ping /in­ter­natio­nal-ship­ping.html
8. Quota­tion Re­quest /quota­tion-re­quest-en.html
9. Terms and Con­ditions /terms-and-con­ditions.html
10. Sub-Zero and Wolf applian­ces /sub-zero-and-wolf-applian­ces.html

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The web server with the IP-address 77.73.0.200 used by Lusso-online.co.uk is run by Memset Ltd and is located in Great Britain. This web server runs a few other websites, mostly in the english language.

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Information about the server of the website

IP address:77.73.0.200
Server provider:Memset Ltd
Number of websites:2 - more websites using this IP address
Best-known websites:Platonicpartners.co.uk (little known), Lusso-online.co.uk (little known)
Language distribution:100% of the websites are english

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Webserver software: Apache
Load time: 0.47 seconds (faster than 69 % of all websites)
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Contact for the ip address 77.73.0.200

MEMSET NOC
Memset Ltd
25 Frederick Sanger Road
Guildford
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GU2 7YD

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Google Safebrowsing
Safe
Safe for children
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Webwiki rating
38%

16 reviews   
Server location
 Great Britain
Little trustworthy! 25%
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