Lusso-online.co.uk (2.5 of 5 points)

I ordered my Cooker hood on the 27th April. After several phone calls I was promised that the hood would arrive in time for my kitchen being fitted.

A month later my Kitchen has now been fitted and still no hood. No response to emails and no answer to 100+ phone calls.

I should of realised at the beginning when I tried to contact this company and had to keep chasing them up that there was something dodgy going on. I also wish I had read some of these reviews before placing the order.

My advice would be just to order from elsewhere, its not worth the risk. I still haven't managed to speak to anybody with regards to the location of my hood or a refund.....

Posting here seems to get a response so Alex/Jeff fancy giving me a clue whats going on????

1 of 1 people found this review helpful

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Alex and Jeff ye obviously look at this website so maybe I have a better chance of getting through to ye. I have ordered a Cooker hood for over 870 pounds two weeks I was promised that I would revieve it 5-7 days. im still waiting, I'm not getting any replies from messages left or several emails. Please put my mind at rest as I am seriously worried after these reviews?

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alex writes 11 years ago

elaine, i have just responded to your email, delivery of the best products is normally 10-14 days, with the bank holiday in between we are about ready for delivery, this will be coming direct from the supplier to you

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Terry writes 11 years ago

Elaine, I am very sorry to hear about your situation. If no joy just keep up the reviews and tell as many people as you can. Unfortunately when Astle finally does make contact he will keep promising and will fail to deliver, eventually he will expect you to give up, my advice is DON'T, keep on harassing him and Jeff until you get an outcome.

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Elaine writes 11 years ago

Alex you emailed me and told me that the product was damaged you did not tell me best products take that amount of time anyway you told me I would definitely have it before the 20th may!!! ( (Nearly one month since original order)Still waiting. Please inform of update.

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Elaine writes 11 years ago

Still nothing, hello Alex/jeff where is my cooker hood? Have ye died and gone to "heaven" with it????

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Just read all the reviews about this company- Amazed !
I purchased and paid up front £9280.They were very helpful.
Within 2 weeks all the appliances were delivered.
They called 2 days before delivery to check that we could accept.No problems.
I have my own business in other products so I think these negative comments are coming from lusso competitors who want to drive them out of business.

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Terry writes 11 years ago

Ruth if it helps I will show you my bank statement where I transferred £4,000 to Alex Astle of Lusso online 8 months ago and pictures where the holes are still empty made for the ovens, cooktop and dishwasher I ordered! I am not a competitor, I am an ordinary customer that has been ripped off by this crook! I think you are missing the point, if you live in the UK you get your goods, if you live overseas kiss good bye to your money! Glad to hear your OK!

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ruth writes 11 years ago

Terry.I didn`t say that I live in UK.
I am an international business consultant based in Zurich with access to many different corporations and I know what happens in the real world .

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satisfied customer delivery within three days and highly friendly staff

4 of 8 people found this review helpful

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Terry writes 11 years ago

Interesting, short review Barbara or should I say Alex!!

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Wary writes 11 years ago

This smacks of a Lusso generated comment to me!! There is enough detail and weight in the many other comments to have me look elsewhere for appliances. I'm not about to trust my money to a company that has marginal reviews at best.

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alex writes 11 years ago

thankyou barbara, your comments are appreciated, we hope to see you again soon

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Jenni writes 11 years ago

Alex - why don't you just pay the money back, as you have provided no goods 8 months ago, you're not a very trustworthy individual and the bottom line is you know you haven't done the right thing!

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Alex writes 11 years ago

jenni, as i have said one hundred times, we have offered a refund and had it thrown back in our face, i cannot condone defamatory and slanderous comments and posting a picture of me in a wanted poster on a fictional website more than warrants the legal action that is now impending against you. Loss of business from this website and your personal thuggish comments from yourself and your husband have been logged and are in the hands of our solicitor!

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Terry writes 11 years ago

Like I have said before Astle you can tell whoever you like, there are no legal proceedings, another lie! You have taken money and failed to deliver ordered goods and failed to provide any justification for this at all, taking something that does not belong to you is stealing, taking money under false pretenses is fraud. You have £4,000 of my money and I want it returned. Elaine and Dan are two more victims of the scam that takes money by promising to supply to oversea buyers! BTW claim lodged with small claims court in the UK, summons on its way!

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Mumbo writes 11 years ago

hardly a fictional website if it actually exists! In an email on another website you gloat that your business hasn't been affected. This whole scenario seems undignified and smacks of poor business practice.

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Alex Astle and Jeff Davis were very quick to respond to our questions regading shipping overseas and the order process. Once we placed the order and directly transfered the funds into their account - as they indicated they preferred, they went silent. Numerous emails from us failed to gain a response until after 4 months we left phone messages indivcating they were behaving in a fraudulent fashion. Alex then feigned 'lost' emails and made promises to deliver our order. We managed to have one product delivered, although we had to verify this with the supplier ourselves and continually challenged the accuracy of his claims via email. The second (larger) portion of our order remained missing. At one stage Alex indicated it was enroute and must be somehwre with TNT, although he could not provide a tracking number. We contacted TNT directly and they confirmed they had no order for delivery to us. Eventhough we had threatened to contact the UK Action Fraud squad previously, this was the last straw and we filed a formal report through their website. We sent Alex the receipt email as proof we had made a report. We also contacted relatives who had recently retired from the Metropolitan Polce Force and some close friends who live in Nottingham whose mother happened to have been a Lady-in-Waiting to the Queen in her youth - needless to say they have reasonable connections. On top of this we emailed a number of Lusso 'affiliates' listed on their website (which have since been removed) as well as the bank we deposited funds into and made enquiries with the Nottingham Post as to whether they had any 'investigative' bent to their journalism. Our efforts coincided with the establishment of a complaints website by another disgruntled customer and this combined pressure resulted in us gaining a refund for the outstanding order - well over 6 months since we ordered our appliances.

By contrast, we ordered some new appliances from Fesal in Italy and they arrived within 2 weeks - the shipping was also markedly cheaper than the quote from Lusso.

The whole experience has put our kitchen 6 months behind - a disappointment for a number of reasons but primarily because we were donating our older kitchen to a widow with a sick child and they have had to wait to refurbush their own kitchen as a result of the delays forced on us by Lusso.

Our advice, stay away!

5 of 5 people found this review helpful

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Alex Astle writes 11 years ago

Your cooker was delayed which is a fact , this is non deniable however we sourced a product direct form italy at our expense and you were in fact refunded within 1 week of written cancellation. The complaints mentioned above were unfounded and we have written confirmation from the customer above agreeing to not make comments concerning names above, I suggest this was posted by another person involved in the defamatory website.

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not sure what all of the fuss above is about, i just received a substantial Miele order through on time and at a very good price. I enquired about all of the above comments and was satisfied with the explanation. Was very very happy with the service and will be returning for future projects

2 of 8 people found this review helpful

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Terry writes 11 years ago

Dave I wouldn't be so smug, where there is smoke there is fire, could have easily been you.

http://www.lusso-onlinecustomerexperience.co.uk

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Alex Astle writes 11 years ago

Thankyou Dave, good comments are appreciated, hope to see you again soon

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I bought Miele warming drawer 2 weeks ago and there is no shipping information so far, they don't reply my email and facebook messages with the demand of refund.

4 of 6 people found this review helpful

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Alex Astle writes 11 years ago

Nikita, You purchased the warming drawer from Russia without paying for any shipping!!, you were refunded immediately

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I ordered a very expensive cooker hood in November and was advised it would take up to 3 weeks. When 3 weeks passed and I had not had a delivery date, I emailed and called. It was over a week before I got a response. They promised to refund my money as I had cancelled my order by that time. The refund was supposed to take 3 working days. It has now been over 2 months since I placed the order and have still not received a refund. My credit card company has gotten involved and now asked for the refund on my behalf. Do not buy from them!

5 of 8 people found this review helpful

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Alex Astle writes 11 years ago

White, Im sure this has been refunded as i cant recognise the name but if there are any problems regarding this order still please contact me on alex@lusso-online.co.uk

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Terry writes 11 years ago

White, just for a bit of background info I have been contacting Alex for 9 months on the email address he has so helpfully provided trying to get my AUS$6,500 back as there was never a chance I was going to get the appliances I ordered, unfortunately it sounds as though you are going through what the majority of us here either have already or are doing so right now .....

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