Reviews and ratings of Holidog.co.uk
A total of 7 reviews for Holidog.co.uk have been written yet. The most recent reviews are listed below.
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United Kingdom, Hemel Hempstead, 1 review
They automatically after 3 months took money out of my bank account for another subscription and refuses to refund the money when I won’t be using the service at all and in a way they are prepaying themselves for something I won’t be using at all.
Most Petsitters don’t even bother to reply so you are lucky if you find one. They by default set you to renew automatically with all the intention to take your money again and again and when you claim they just refuse instead of setting you up by default as a one off and then ask you to suscribe if needed. Absolutely joke
1 of 1 people found this review helpful
United Kingdom, Dundee, 1 review
Please take care with holidogs,They usually renew your subscription,however this is not clear in the website .The first you know about it is when a payment is taken from your account.They then refuse to respond to emails.Please be very careful,do forget involved with Holidogs.
4 of 4 people found this review helpful
United Kingdom, Leeds, 1 review
I would not recommend this company. They advertise using false information. The fees advertised for my chosen pet-sitter were incorrect - they were in fact much higher than advertised on the website. When I asked for a refund on the basis on false information I was refused.
4 of 4 people found this review helpful
United Kingdom, Oldham, 1 review
I went on holiday this August and paid £56 for an one off subcription for the introduction of a pet sitter. Three months later in November I found holidog took another £57 from my credit card that I used to make the first payment without any prior notice and even though I have not used their service again.
Having written to them for a refund, I was told that there is an automatic renewal function on my account which I was not aware of. However, they did not mention this was a direct debit upon signing up nor did they notify me in advance of the second payment which is stipulated in the direct debit guarantee.
They refuse to refund the extra payment they took from me. I definitely would not use this company or recommend this company to anyone.
5 of 5 people found this review helpful
Comments on this review
United Kingdom, Stourbridge, 1 review
I had a similar experience although there was nothing wrong with the pet-sitter I had chosen. I had to cancel my holiday as the dog was sick but Holidog refused to countenance a refund, saying I shold have taken out their cancellation insurance. Such insurance is not required by boarding kennels, and they will usually give a full refund. To give "excellent customer service" Holidog offered a three months' free booking - an offer of no use to me at all.
Be very casreful if you decide to use Holidog. I cannot seak for the quality of their sitters but I was less than impressed by their customer service.
1 of 1 people found this review helpful
United Kingdom, New Southgate, 1 review
Very Poor experience.
Did due diligence with pet sitters, asked relevant questions based on criteria required and based on answers paid the deposit to visit chosed pet sitter. When visited pet sitter they had misled me on answers and could not provide what I needed. I searched remainder of petsitters in my town and again did not meet my criteria.
I explained situatuion to holidogs and asked for a refund of my deposit as I was misled and would never of submitted the booking. The refund was declined. They said they are there to introduce and I should of taken out the insurance which was almost similar value to my deposit and for people who have completed the process and have to cancel.
From their response I get they are happy to take your money and dont care if the people mislead to get bookings. This if very irresponsible and I wont use or trust them again.
4 of 4 people found this review helpful
United Kingdom, 1 review
I would not recommend them, I registered as a sitter and kept getting emails about possible bookings with costings on them, but they weren't the figures I quoted, I was also told that as a sitter, they would not charge me a fee, this is not the case.
Bit of dishonesty going on here, when I questioned them they deleted my details.
5 of 5 people found this review helpful
Comments on this review
I just tried to book with holidog paid £39 pounds sitter was not suitable , tried to find someone but no luck asked for a refund , but was told the same no where on web site does it say you need to buy insurance to get your money back if you can't find suitable sitter going to get in touch with trading standards
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Technical information
The web server with the IP-address 45.33.20.235 used by Holidog.co.uk is owned by Linode, LLC and is located in Dallas, USA. There are many websites run by this web server. The operator uses this server for many hosting clients. In total there are at least 980 websites on this server. The language of these websites is mostly german.Information about the server of the website
| IP address: | 45.33.20.235 |
| Server provider: | Linode, LLC |
| Number of websites: | about 100 - more websites using this IP address |
| Best-known websites: | Contactpro.com (well known), Topmomsites.com (known), Somalia.com (known) |
| Language distribution: | 27% of the websites are german, 9% of the websites are english |
Safety and classification
The website doesn't contain questionable content. It can be used by kids and is safe for work.
| Attribute | Classification | |
|---|---|---|
Google Safebrowsing |
Safe | |
Safe for children |
||
Safe for work |
||
Webwiki rating |
7 reviews |
|
Server location |
USA, Dallas | |
| Little trustworthy! 0% | ||
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Totally agree with you,Had the same problem,refused to refund and also refused to reply to emails
Add a commentThey have done the the same thing to me.taken unauthorised payment.and false price details.no response from them.would not recommend it use this company again.not happy.
Add a commentso glad you told me this i looked at all the comments seems to be more interested in money
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