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I had a plugged up bathtub and was also going to have them replace my faucet and knob to turn the water on. They told me it would have to be 2 different appointments and I was fine with that. They were supposed to come out on 7/30. The guy that came out to unplug my tub, I think his name was Mark though I can't remember, was extremely pleasant though the charge was $295.00 to unclog my tub drain. I was fine with that seeing I thought it would take more than 5 minutes. All he had to do was snake it. There was a blob of hair stuck in the trap. That was an outrageous price for 5 minutes of work. Had I not had him do it I would have been charged $95.00 just for him to come out. Again ridiculous. The guy that was supposed to come out to replace my bathtub fixtures never called or showed up. I should have read the reviews though one of their employees lives in my neighborhood that is how I found out about them and he comes into where I work. He doesn't work in plumbing so he didn't know what they charged. I trusted this company but I feel completely ripped off! Don't believe when it says to Request a quote because they can only do that when they come out and it isn't free unless you have the work done though I think that was put into the price!
I called the next day, 7/31 at 9 am and spoke with a lady about my dissatisfaction and she was going to have the manager of the plumbing department call me. Ted called me at 9:42 am and I explained to him my feelings and thoughts. Because I paid by check vs. credit card he told me that he couldn't give me a refund. I talked to him about getting a reduction on having the faucets replaced and he said he couldn't speak for them but would put in a note and hand walk it down to customer service. I in turn called customer service back at 9:57 am and was told she didn't have nor did she see the note but would have someone call me back. Nobody ever called me back and it is now 9:26 pm. Extremely bad customer service. Never would I suggest these folks ever!!!!! I want to reiterate that the tech that came out was very pleasant and courteous it was customer service that was awful! I feel as though Ted didn't follow through either seeing nobody ever called me back.
I have seen the companies responses back to people saying that they have tried calling them back. I am not sure if that is true or not but I can tell you they never called me because I was home all day long and the only phone call that I made was to Roto Rooter so my phone was open.
I wound up contacting Roto Rooter for the rest of my work plus talked to the tech named Jake about my water softener because it wasn't working and I purchased one from them. He got everything done in a matter of hours! I asked him about what they would have charged for the plugged up tub and he said it would have been around $100-$125. I will be contacting them from here on out!
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Important pages are About, Customer Portal and Genz Gives. The Genzryan.com blog is located at: https://www.genzryan.com/blog/. - Visit the blog page
In the following table you'll find the 10 most important pages of Genzryan.com:
# | Description | URL of the website |
---|---|---|
1. | About | /about-us/ |
2. | CUSTOMER PORTAL | http://genzryan.myservicetitan.com/ |
3. | Genz Gives | /genzgives |
4. | Careers | /about-us/employment/ |
5. | Jack Ryan Academy | /jackryanacademy/ |
6. | Warranties | /about-us/guarantees-warranties/ |
7. | Service Area | /service-area/ |
8. | Financing | /financing/ |
9. | Health & Safety | /about-us/health-and-safety-practices/ |
10. | Blog | /articles/ |
Worth knowing about Genzryan.com: To sponsor something is to support an event, activity, person, or organization financially or through the provision of products or services. read more
The content management system WordPress is used. The HTML pages were created with the latest standard HTML 5. Both the inclusion of the website in search engines and follwoing of its hyperlinks is explicitly allowed.
IP address: | 141.193.213.11 |
Number of websites: | about 100 - more websites using this IP address |
Best-known websites: | Verticalresponse.com (exceptionally well known), Poynter.org (completely known), Yourmembership.com (completely known) |
Websites for adults: | 1% of the websites are adult |
Language distribution: | 96% of the websites are english |
Webserver software: | cloudflare |
Software platform: | WP Engine |
Cms-Software: | WordPress |
Load time: | 0.74 seconds (slower than 51 % of all websites) |
HTML version: | HTML 5 |
Robot information: | follow, index, max-snippet:-1, max-video-preview:-1, max-image-preview:large |
Filesize: | 181.39 KB (2434 recognized words in text) |
The website doesn't contain questionable content. It can be used by kids and is safe for work.
Attribute | Classification | |
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Google Safebrowsing |
Safe | |
Safe for children |
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Safe for work |
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Webwiki rating |
1 Rating |
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Server location |
USA | |
Medium trustworthy 69% |