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The canadian leader in Motion furniture.../Le leader canadien de la relaxation...,RELAXON, Recliners

Keywords: El Ran Recliner Recliners Inclinables Elran Furniture Relaxon By Reputation Built On Comfort Living Room Couch Sofa Chairs Loveseats Leather Sofas home Furnishings Upholstered Traditional Upholstery Fabric home Style Design Sectionals Casual

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A total of 6 reviews for have been written yet. The most recent reviews are listed below.

1.5 of 5 points

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(1 of 5 points)
wrote 9 months ago
1 review

paid $5000 for a all leather sectional i thought would last long time but after a few years of use reclining mechanisms got very sloppy and no longer works smooth i weigh 180lbs. the wood frame came apart from all the spring tension it is under even with no load with two people pushing on it cant even put it where it was so much pressure unreal!no wonder why it broke with only a few pin nails to keep tension togather!wtf it says lifetime warranty on frame and mechanisms.called they told me i can get a piece of wood to satisfy a lifetime frame warranty!wtf original piece needs to be put back and screwed not easy at all!would need unwrap leather and deal with enormous pressure from spring system with no load even is ridiculous!said i can find someone and pay to fix.i can pay $50 shipping for pc.of wood,nails? and mechanism

1 of 1 people found this review helpful

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Joe Schur
(1 of 5 points)
wrote 11 months ago
Canada, Cumberland Bay, 1 review

We purchased two reclining chairs from Sears one week ago and we are not happy with them.
When you recline it is difficult to get the foot rest up. When you do just the pressure of your legs causes it to lower again and there isn't any way to lock into position. Then when you do want to lock it back in to the down position it is very difficult. We wouldn't ever consider this brand again and are not happy with Sears that they sell it.

1 of 1 people found this review helpful

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Vance Brescia
(1 of 5 points)
wrote 1 year ago
USA, 1 review

Purchased an Elran power recliner sectional for 86 year old lady..Elran shipped the sectional without the recliner motor.When we called them..their initial solution was to offer a 300 dollar return for the motor!Their 2nd offer was to have a local company retrofit a motor.Their 3rd solution was to send a new recliner seat!Knowing a bit about furniture I told them none of these solutions were acceptable.The chances that the leather would match weren't good..and a retro fit motor was insulting as was the 300 dollar refund.The final solution was..they sent a new couch 10 weeks later.5 years later the leather shredded.While the 3 no name brand bonded leather couches in the house remained in perfect condition the Elran failed to deliver on the saying "you get what you pay for".They were an arrogant company to deal with.Years of experience dealing with bad companies was the only thing which partially rectified this situation.In retrospect...we should have undone the deal after the initial bad experience.The quality doesn't match the price.

2 of 2 people found this review helpful

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D. Zahurones
(4 of 5 points)
wrote 1 year ago
USA, Stratford, 1 review

We have only offered Elran products for about two years and some things we have discovered; Elran wants to have the customer contact them directly for service issues. They have technicians that service areas to carry out any warranty issues. Problem is that some areas are not supported by techs. We have been authorized to handle any concerns, and as far as recliners are concerned, they have been very minor and few to deal with overall. Elran has been a very good recliner company to work with, and like most things, there are different price points and construction features a person can purchase. We make sure that people are aware of this and have the correct warranty and care for their products they purchase. Great line, great comfort!

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S. Currie
(1 of 5 points)
wrote 1 year ago
Canada, Scarborough, 1 review

Do not buy Elron leather furniture! We purchased 2 leather recliners $949.99 each at Sears. Within the first month someone had to come and restuff both recliners and the sofa as stuffing had all fallen down. Now, 5 years later both recliners can be thrown out as the leather has separated from backing and leather is ripping on headrests. Sears won't do anything as the warranty is only for 2 years. Phoned Elron in Quebec only to hear that we shouldn't put our heads on the headrest as a chemical reaction occurs and causes this problem. What a lame excuse! Could get no help or satisfaction from Elron at all! We rarely use recliners or sofa and are by no means overweight. This should not happen to expensive leather furniture. We will never purchase anything made by Elron and also never buy anything from Sears again. Customer service is terrible and no one stands behind their products, just lame ridiculous excuses!

3 of 3 people found this review helpful

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D. Zahurones
D. Zahurones writes 1 year ago

It is a shame that you didn't have anyone go over the maintenance of leather and the cleaning options. We carry the line and have had nothing but positive reviews from our customers. Leather and fabric warranties typically are only for a year for unusual wear. Most chairs will respond to how they are cared for, and regrettably, most people don't do anything until the leather looks soiled.

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H. Rogers
(1 of 5 points)
wrote 3 years ago
USA, Lodi, 1 review

Purchased a leather sofa, chair and loveseat and within 6 months the underpadding compacted to where we were sitting on the "bones" of the sofa and loveseat. Dept. store where we purchased contacted Elron and they removed the sofa and loveseat ostensively to replace the underpadding. Three months later (admitting they had used a substandard padding) they returned the "repaired" duo. Result: no difference - the loveseat and sofa compacted within two weeks. We are small people and we do not overburden our furniture with overweight people. The removal of the furniture by Elron was to mollify us and no repairs were made. Don't buy from this company.

4 of 4 people found this review helpful

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D. Zahurones
D. Zahurones writes 1 year ago

Did you purchase a plush frame? I would suggest never giving up on being satisfied. Elran has area techs that are suppose to handle repairs for the company. We do not have techs in our area, so if there is service, we handle our own. I would say that the company has been pretty easy to work with overall, and you should report the lack of resolve the area tech.

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