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The level of caring medical service from Jen and Tess was beyond poor. There are no words to indicate the people service that they evidently have had no training on. I usually do not voice myself so publically, but I feel that this needs to be out there.
Our family has been going to Dr. Lawrence and Katrina for years. Katrina went to Central Ne Clinic due to the closure of Bow Clinic. We were going through the transition of transferring (getting our files and so forth from Bow to Central- as we decided this is who we wanted to go with- it was close) and I even went in and seen Katrina last week at Central Ne Clinic! I paid my co-pay. Nothing more was said. The exceptional care was there and Katrina really cared for me and taken care of me as she always had.
My husband however put himself in a tight spot (didn't realize where time was at) and he had a much higher medical issue and he needed to be seen right away (more so than my issue last week). He worked with Cindy as a receptionist the first time and she was kind and she understood the urgency!. He went through the process of getting his file. He called today to make an appointment as he thought they should have the file and he ended up talking to Jen. She told him that he could not be seen until the end of the month! He called me upset as the meds were real important and he needed to be seen before he could have a refill as he would need a test. I thought that there was some kind of misunderstanding as I did not have this hassle last week, so I called the clinic to ensure that they understood the seriousness and urgency of this. I visited with Amy first and she then put me through to Jen. I explained the situation and she said 'is your insurance such and such' and I said 'yes'. She said 'there is a $30 copay'. I said 'yes'. She said 'we will need that up front' (with a tone to her voice). I said 'of course he will pay that just like I did last week'. She could have left it at that and set up a time....her response though was.... 'well, I do see that you have been to collections twice with us' (and those were from long ago!-again the tone) and my response to her was 'is that what this really is about (them not being able to get my husband in, as it was not a problem with Cindy, nor did she make any comment like that when she helped him on Monday). She then added....'well if you would just pay your bills'.....I ended the call. This more than upset me. I then thought I was not going to let it end there. I thought I needed to go maybe up one level. I then called back to visit with her supervisor as I thought surely, she would not approve of people being treated like this no matter what their status or situation is. Tess got on the phone and I proceeded to explain what had just happened with Jen and she too commented and said 'mam. it's not my fault you don't pay your bills, if you would let me talk' . That boiled me! I then expressed my frustration and explained how this upset me as it was the most unprofessional discourteous service and care received. I asked her what to do and I went through several other things I was thinking as resolution. Her response was that she would need to hear Jen's side. In any other situation I feel that is more than fair, as you can get a better picture of what is really going on when you hear both sides. But, I also felt that by her comment herself, that this wasn't going anywhere. I felt that there was a judgement and it was passed. They either shared the same feeling by their comments or she was already full aware of what Jen had said.
I then asked for whoever was over her so that I could visit with them about the situation. She replied 'there is no one over me as I am the manager'. So I then asked her ' so it doesn't matter that we have so many in our household (with insurance) and your local and your telling me that you don't want us using your clinic'. She then said ' well, I guess if you don't pay your bills, then....no we do not'. I told her 'that this is not nor has never been my intention',. I then stated to her "this is not how Dr. Jacobson treated people' and she said 'well things have changed'.
My families lived here their whole lives and we always went to both clinics (I was delivered by Dr. Shelupka at what is now the High Rise). Once I began my own family though we went with Broken Bow Clinic the past 20 years as we felt for our family it was best to keep things with one physician/clinic. I did however use Central Clinic for two flue shots that were supposed to be covered by my insurance.
It was indeed apparent to me that there have been a lot of things that have changed! With the way we were treated, I feel that this is a far cry from what it was in the past and that they no longer hold the value of treating people with respect and dignity or professionally (this would include not stating personal opinions or voicing ones personal judgment of that person out loud). I have never had such an experience with any other physician or Medical Clinic like this before.
I do feel though that those that work for any employment (no matter what it is), that their staff is a reflection of who they are, what they believe and what they represent. If I was vested into Central Nebraska Medical Clinic, I would be very concerned about this. After today, I found out that it is the office staff that now determine who gets seen and who doesn't. It is also apparent that the staff don't feel they have to monitor what they say and how they can treat people however they want because really, what's a person going to do? If you want to stay local, they are now the only option.
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Important pages are Walk-In Care, Healthcare Services and Employment. In the following table you'll find the 10 most important pages of Cnmcpc.com:
# | Description | URL of the website |
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1. | WALK-IN CARE | /walk-in-care |
2. | HEALTHCARE SERVICES | /healthcare-services |
3. | Employment | /employment |
4. | PATIENT FORMS AND RECORDS | /patient-forms-and-records |
5. | MEDICAL RECORDS | /medical-records |
6. | About | /about |
7. | OUR DOCTORS AND STAFF | /our-doctors-and-staff |
8. | Reviews | /reviews |
9. | Contact | /contact |
10. | Play Video | /build-your-own-insite4 |
The HTML pages were created with the latest standard HTML 5. The website does not specify details about the inclusion of its content in search engines. For this reason the content will be included by search engines.
IP address: | 147.154.0.23 |
Server provider: | ORACLE-BMC-31898 |
Number of websites: | about 100 - more websites using this IP address |
Best-known websites: | Bricksandblocks.com (a bit known), Americantornadoshelterassociation.org (a bit known), Valleycarts.com (a bit known) |
Language distribution: | 91% of the websites are english |
Webserver software: | ZENEDGE |
Load time: | 2.15 seconds (slower than 94 % of all websites) |
HTML version: | HTML 5 |
Filesize: | 295.07 KB (593 recognized words in text) |
The website doesn't contain questionable content. It can be used by kids and is safe for work.
Attribute | Classification | |
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Google Safebrowsing |
Safe | |
Safe for children |
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Safe for work |
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Webwiki rating |
1 Rating |
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Server location |
USA | |
Medium trustworthy 69% |