Cabletica.com (2 of 5 points)

I've been a Cabletica customer for about five years now. Considering where I'm located I feel somewhat fortunate to get the bandwidth we do. Ordinarily, we average about 13 mbps download and 2.6 mbps upload. That's it. I've inquired about bumping that up and always am told a resounding no. There isn't a video that I watch ie. Netflix that doesn't buffer at one time or another. At least twice each month we lose our connection; not for long and yet we do lose it. Technical support can be hell; if you aren't fluent in Spanish. I am not. Very rarely you might find someone who speaks English. The times that a technician has come to the house they have done a good job. I know, I'm a former cable technician. Their online chat service is automated now. If I said it was terrible that would be saying something nice. Lately, I have been unable to pay them online. I don't know why. I've sent them so many messages without reasonable responses, I'm about to simply stop doing so. I'd prefer not to go out in public to pay bills; there is a pandemic going on. I'd like you to be safe and me, too, I used to pay our bill at the local office. The representatives there were great and no, they didn't speak English. So, with all this considered I'd give them a 2.0 for customer phone support, a 4.0 for technical service at the house, a 1 for billing support and a 1 for online chat support.

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