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Brook­dalelivin­ge­bill.com - Brookdale | eBill Sign-in (1.3 of 5 points)

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Reviews and ratings of Brookdalelivingebill.com

A total of 10 reviews for Brookdalelivingebill.com have been written yet. The most recent reviews are listed below.

1.3 of 5 points

5 star rating
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4 star rating
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2 star rating
3 reviews
1 star rating
7 reviews

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Delores Coleman
(2 of 5 points)
wrote 3 months ago
1 review

I just read all the above reviews and now understands my frustration better. I have been having problems paying my my mom's bills for the past 8 months. Trying tonight to pay bill but failure as usual. Will call tomorrow and mail from now on. Speechless!!!

2 of 2 people found this review helpful


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Nancy Perkins
(1 of 5 points)
wrote 3 months ago
1 review

The shill site is lousy beyond belief like all of Brookdale. The numbers available to contact anyone mostly don't work and the ebill site fails also. This corporation fails residents nationwide and lawsuits are justified. I've tried so hard to use ebill. I used to be a computer analyst so, I'm not a novice. I'm thinking they try and charge a $250 late charge on late payments whenever possible and all attempts to get a live person fails. This is a miserable failure.

3 of 3 people found this review helpful


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Diane
(1 of 5 points)
wrote 9 months ago
USA, Chandler, 1 review

Me too!!!! It states my mothers birth date is incorrect....good grief

1 of 1 people found this review helpful


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Nancy Perkins
Nancy Perkins writes 3 months ago

Company doesn't care on any level. Misinformation abounds.

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Janet
(2 of 5 points)
wrote 1 year ago
USA, 1 review

I have not attempted to pay via e-Bill yet. I spent an inordinate amount of time, however, setting it up. Finally, I had to make a phone call and I did get through to someone. They had my aunt's birthdate wrong!!! I checked the paper work I supplied and I had the right birth date entered on the form. So, it was a data entry error. But it wasted a lot of my time. After reading the reviews maybe I will just send a check.

3 of 3 people found this review helpful


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Alexis
(1 of 5 points)
wrote 1 year ago
USA, Newberg, 1 review

My rating would be less than zero if there were a way to select that.
I was given significant financial incentives to sign up my mother for automatic withdrawal. I was told that I'd be able to give Brookdale my banking info on the back of the billing. The bill is blank on the back, so I went to the website (brookdale.com/ebill) to enroll online. I had absolutely no luck. I ran into the same problems everyone else here did.

5 of 5 people found this review helpful


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Cissi Scott
(1 of 5 points)
wrote 1 year ago
1 review

My Mom has been in facility for 4 Plus years. I have tried numerous times to pay on line as Brookdale suggests. It is IMPOSSIBLE. I have spent 1 hr trying on line and on the good old telephone. The # choice I was given was to a wrong department, tried the General line and said all agents were busy. This is how I have spent my last hour trying to discuss a LATE FEE OF $250.00 Ridiculous. My payment was mailed to Dallas from 15 miles away Jan 1,2017
Today is Jan 18th. I cannot speak to an individual and the departments are not correct on the answering call center. RIDICULOUS...Read the other reviews and Now I understand Incompetency is to blame. What the heck?

4 of 4 people found this review helpful


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Nancy Perkins
Nancy Perkins writes 3 months ago

This simply points out the incredible difficulties in the whole corporation. I'm just hoping I haven't been charged a $250 late fee. It's almost a racket. I stayed Brookdale and removed myself after realising how poorly i was being helped and how they were piling on charges that I had not incurred. Ebill is another joke of this company.

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Ida Hurt
(1 of 5 points)
wrote 2 years ago
USA, Gardena, 1 review

I have tried to pay online, but found it impossible. This company does not have anyone setting up a way of communicating or getting help when one needs to know how to use the internet to pay a bill. I think I'll just mail my check to them in time to get there by the 1st. I think this company does not hire people who know anything about using the internet to help residents pay their bills.

And not only the above! The bill they send out is absolutely the stupidest thing I've ever received in all my very long life. Brookdale, you should hire some experts to do your billing, not some office clerk age 20 with no training. I'm disillusioned with your billing process!

10 of 11 people found this review helpful


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Alice Wilkinson
(1 of 5 points)
wrote 2 years ago
USA, Tempe, 1 review

I have tried numerous time to register for online payment. I have the same problem of getting to the password and it just starts flashing and I can not proceed with completion of setting up the account. I have also tried to pay the bill by phone, and after holding for several minutes, a voice tells me all agents are busy and I need to leave a voice mail. When I try to do this, the mail box is full. For a huge corporation with such a large late fee, a user friendly system needs to be developed. This is so frustrating!!

7 of 7 people found this review helpful


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Barb
Barb writes 2 years ago

I agree with everything above. I can no longer pay at the facility. I can't get past the zip code on e billing. I can't get anyone to answer my calls to pay with a credit card. I am also very frustrated. I'm going to look for a different place for my mother.

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Steven Lozano
(1 of 5 points)
wrote 2 years ago
USA, Phelan, 1 review

Wow What Great service!!
They took over my moms place a couple of months ago. In that time,
raised rates (This with NO social security or other benefits gain this year) and for the first time in over 3 years charged a late charge of 250.00 on top of that!! What a caring community. Its off to look for a Better place for mom!!

5 of 5 people found this review helpful


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anita
anita writes 2 years ago

I have had multiple problems accessing the ebill site and was also charged a $250 late fee for an accounting error on their part. They did reverse the late charge, but I am in agreement with another person who commented that for a huge corporation with such large late fees, they should have better access to an online system and a help desk for the online site that is available Monday through Friday and at least on Saturday for online access help.

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Robert
(2 of 5 points)
wrote 3 years ago
USA, Minneapolis, 1 review

Tried to enroll in on line billing. Did not complete all of the information before it starting blinking and would not allow me to continue. Left that window and tried getting back in to register of e billing and was blocked from trying again.

3 of 3 people found this review helpful


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barbara pfeffer
barbara pfeffer writes 2 years ago

I had the exact same problem. Then tried creating a passwords first, then went back and filled in all other info. It finally worked.
Now I cannot log in to pay my bill.

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Content and keywords

Worth knowing about Brookdalelivingebill.com: Brookdale Senior Living is a company that operates senior's residences, established in 1978. It is a New York Stock Exchange listed company. read more

Popular topics for Brookdalelivingebill.com

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Technical information

The web server used by Brookdalelivingebill.com is run by Brookdale Senior Living and located in USA. The website Brookdalelivingebill.com has a own web server. The web server only runs this website.

The webpages of Brookdalelivingebill.com were developed using the programming language JSP/JAVA. The website does not specify details about the inclusion of its content in search engines. For this reason the content will be included by search engines. The homepage of the website is "/psp/ebill/CUSTOMER/ERP/,DanaInfo=.acikqstqGi12t46ssPt65+".

Information about the server of the website

IP address:64.132.66.229
Server provider:Brookdale Senior Living

Technical information about the technology of the website

Software platform:JSP/JAVA, Version 2.1
Load time: 1.91 seconds (slower than 86 % of all websites)
Home:/psp/ebill/CUSTOMER/ERP/,DanaInfo=.acikqstqGi12t46ssPt65+
Filesize:8.77 KB (64 recognized words in text)

Safety and classification

The website doesn't contain questionable content. It can be used by kids and is safe for work.

Attribute Classification
Google Safebrowsing
Safe
Safe for children
100%
Safe for work
100%
Webwiki rating
8%

10 reviews   
Server location
 USA
Little trustworthy! 0%
Disclaimer: The classification is based on the automatic analysis of public information, ratings and customer reviews. All information is provided without warranty.