Betterleadmanagement.com (5 of 5 points)

Velocify Review:
Ease-of-use--If the system is set up correctly, it is very easy to use. Less is more in the initial setup. There can be a lot of moving parts behind the scenes that have causal effects. A well-thought-out strategy for using Velocify is needed upfront.
Functionality--The system is feature-rich. Most companies don't use all the features provided effectively.
Product Quality--In my opinion, Velocify is the Cadillac of the lead management space. The company regularly enhances the product features.
Customer Support--Only because others have said that support is lacking.
Likes Best--I have been an administrator on this system since 2005. I have used the system at a high level longer than anyone in the U.S.

Top product features:
- Totally customizable to any industry or work flow
- Shotgun connect (increases speed to call), Pull Distribution (leads can be shared)
- Click to Dial (increases calls made by users)
- Lead Prioritization (management sets criteria for which leads are priority)
- Reporting (various canned and ad hoc reports)
- Status specific and smart drip email
- Ease of use (ramp up time for users 2-5 days)
- Blast email capability
- Local caller ID (customer sees local area code on caller ID)
- Lead distribution (granular lead distribution capability)
- Calendar Events
- Pre-recorded voice mail messages
-Many other features

Likes Least--While I personally have not had an issue with customer support, I have heard that some companies have had issues.
Recommendations--Dream big about your needs. The system can be a game changer for your company if it is set up and used properly.

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