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Reviews and ratings of Bellsbrides.co.uk

A total of 7 reviews for Bellsbrides.co.uk have been written yet. The most recent reviews are listed below.

2.1 of 5 points

5 star rating
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5 reviews

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Joanna
(1 of 5 points)
wrote 5 months ago
Great Britain, Mitcham, 1 review

I paid in full and she didn't respond to any communication leading up to my big day, leaving me with no choice in the end but to hire someone else at the last minute and paying twice. I WILL pursue Rachel until every penny owed to me is paid back, regardless of how much money it costs, so please don't think Rachel that you've got away with this because you haven't. I will escalate this to the High Court if necessary.

1 of 1 people found this review helpful


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Dave
Dave writes 4 months ago

Hi Joanna, how long ago did you book her and where did find out about her? Her website went
Offline last year due to all the negative publicity she was getting from doing this to lots of people and her facebook page was also closed because lots of people ousted her on facebook.

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Jan
(5 of 5 points)
wrote 8 months ago
Great Britain, Plymouth, 1 review

From the moment we met rachel for our rehearsal we knew how loyal she was towards her clients, despite taking a fall at a previous rehearsal she still showed up for ours, even in immense pain rachel wanted to know all our finer details and completed our hair rehearsal regardless. She kept in touch with us from then on despite having to take a couple of months off work du to the fall from the rehearsal day ( where she actually broke her arm!) I have to say this lady shows great dedication towards her work!
BIG THANKYOU Rachel we had a wonderful day!
Jan T

1 of 5 people found this review helpful


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Lauren
(1 of 5 points)
wrote 10 months ago
Great Britain, London, 1 review

Terrible experience. Rachel took full payment and then pulled out a few days before the wedding, by text, and would not answer texts, calls or emails. A few months ago she answered the phone when I called on a different number but she pretended not to know who I was! A year down the line I am waiting for the money she owes to be retrieved by bailiffs. I went through the small claims court, which is a lengthy process, but hopefully it will be resolved soon.

4 of 5 people found this review helpful


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Linda Templar
Linda Templar writes 7 months ago

Hi, I also made a claim to the Small Claims Court and won a CCJ against her. That was in 2014 and I still haven't got my money. She has no conscience.

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Charlie
(5 of 5 points)
wrote 11 months ago
Great Britain, Wigan, 1 review

I have to disagree with the above, I booked Rachel for my wedding in 2014 and she went above and beyond!
From the beginning straight through to the day I recieved a Proffessional service and had recommended her to many of my friends who also booked and recieved the very same service as myself.
A friendly respectful lady who I am glad was part of my day.
Thankyou Rachel.

1 of 7 people found this review helpful


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Joanna
Joanna writes 5 months ago

What about all the people who paid for their service and didn't receive anything for their money? You think that's professional and 'above and beyond?'

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Rhianna Hutchings
(1 of 5 points)
wrote 1 year ago
Great Britain, 1 review

This person done the same last year to me still no money I even went and met her at her house with my mum and after that it all went down hill. She still has my money be careful she is very good at making you believe her with anything she says!

4 of 6 people found this review helpful


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Lizzy parsons
(1 of 5 points)
wrote 1 year ago
Great Britain, Poole, 1 review

I used Bells brides for my wedding, again Rachael was extremely helpful and easy to contact at the beginning, once I'd paid I rarely had a reply! It took me several emails, texts and phone calls to even receive an invoice after I'd paid in full, long before our wedding. At the trial she said they wouldn't have time to do a hair trial on my mum as she had short hair and it would need to be washed?! On our wedding day she and a friend turned up 40minutes late and had myself and 4 other people to do makeup and hair on, which resulted in a lot of stress and feeling very rushed on the morning. I would definitely not recommend this company!

4 of 6 people found this review helpful


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Vicki
(1 of 5 points)
wrote 2 years ago
Great Britain, 1 review

I do NOT recommend Bells brides, upon contacting them Rachel appeared incredibly friendly, and very attentive, quickly replying to all my questions. I was told by Rachel of her "special offer" and that she would extend it for me, if I liked, I just needed to send payment via bank transfer.
This should have been my warning, but I Bells brides seemed reliable, so I paid. From that point on I had no contact from Rachel, I assumed this was due to genuine reasons, until I learned a work colleague (who had yet to pay her) had been receiving regular contact. Still all my emails, calls, and facebook messages were being ignored.
This went on for some time, with the briefest contact with Rachel, but still my questions weren’t answered. I contacted to team at "Westcountry wedding awards" who had previously recognised Bells brides, and awarded them, the team at Westcountry wedding awards informed me they'd had many other complaints from other brides in my position (but did reassure me none of those complaints were about the final service not being provided). Following our contact, Westcountry Wedding Awards have removed the recognition of bells brides.
Upon hearing a bad review from a good friend, about poor service provided by Bells Brides, I decided that I'd had enough, and wanted to cancel. Despite telling me she would transfer my money back, I have received no refund from Bells Brides. After much time, and patience I finally had to resort to contacting the small claims court! We're attempted to settle outside court, however this (along with all civil attempts I’ve made to contact Bells Brides!) have been ignored. Due to unsuccessfully unsettling this outside court, we are not about to make arrangements to settle this in court! This was the last thing I wanted, I simply wanted the money that is rightfully mine! I hope that people are reading this and they take it on board, and do not use Bells Brides. Please, save yourself the stress!

11 of 13 people found this review helpful


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David
David writes 1 year ago

Please contact me with your story, I want to get watchdog involved, I was also scammed by bells brides and want my money back.

Kind regards
David
Drichardson1@live.co.uk

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Lauren
Lauren writes 10 months ago

Hi David,

I agree Watchdog should be involved if possible. I had a nightmare with Rachel Bell and am currently in the middle of a small claims court case to get my money back. I paid her in full to do hair and make up for myself, my sister and my mum for my wedding. After doing a rehearsal she then pulled out a few days before the wedding, by text, and would not respond to texts, phone calls or emails from them on. Several months later she eventually answered the phone when I called from a different number but she pretended not to know who I was and became very rude when I explained I would have to take her to court. It has now been a year since my wedding and I am still waiting for my refund but the warrant is in place and I am hopeful the process will eventually be resolved.

Feel free to contact me if you are still planning to pursue this further. All the best, Lauren

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David
David writes 7 months ago

Hi lauren
Please contact me via email so we can exchange notes.

I have been waiting since March for the bailiffs to get my money back.

David

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Big Cheese
Big Cheese writes 4 months ago

David did you get your money back via the bailiffs?

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David
David writes 12 hours ago

Still waiting to get my money back, had a letter from the bailiffs saying they visited her home on 20/2/2017 but got no response.
They are still Pershing this for me but it's long and painful.

If anyone knows how to escalate this higher please let me know and I will be in full support of anyone should they need help.

Feel free to contact me by email at drichardson1@live.co.uk

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