Amerheritage.com - Home of Handcrafted Unique Hand Crafted Merchandise from America & Old World Europe (1 of 5 points)

My husband and I ordered a reclaimed barn wood farm table from amerheritage.com with specific dimensions that were available on one of their web pages. I contacted the owner and asked if I could get it in these certain dimensions that I desired. She said yes, and gave me a quote on price, delivery price, and amount of time in which it would take(six weeks is what she originally said). I spoke with my husband, we agreed, and my husband called her, confirmed the dimensions(which she repeated back to him), and type of table, price, and shipping price, and gave card information to go ahead and order the table. We hadn't heard from them for 5 weeks, called them, and they said 8 weeks. When we received the table it was the wrong dimensions. Emailed owner, and they said it was never available in those dimensions. If this were true, why did she never tell us so? She claims that she did tell us! The packing slip with their letter head on it came taped to our table with our original dimensions on it. So if it was unavailable in my dimensions desired, why were the correct, and original dimensions I desired, on the packing slip? When we emailed a picture of the packing slip to her, she never responded back! We filed a claim with the BBB, Attorney General, and The Federal Trade Commission. A very similar complaint had been filed with the BBB already! We emailed the owner telling her that we filed the claims, and have still not heard anything from her! Do not order furniture from these people! What kind of person lies about something like that, and then tries to hide it?

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Mary writes 7 years ago

Update on www.Amerheritage.com Thanks to WAYBACK MACHINE, I finally found the cached page of how the website looked at the time we ordered the table! Susan Herbster stated that they NEVER offered the table in 36" wide. Here is the proof. Click on this link:
https://web-beta.archive.org/web/20160330164328/http://amerheritage.biz/salespages/furniture/barnwood/Old Barnwood Furniture.htm
We ordered the "Barn Wood Farm Tables" picture at top left, description at top right. It clearly shows that it is offered in 36" width! It also, NO WHERE, mentions how long it takes for the table to be made. Which we earlier stated that Susan said it would take about 6 weeks. It clearly states the the tables widths and lengths can be customized. Susan Hebster(owner)has lied even to the Attorney General's office. Now I have the proof of what I was saying all the time. Susan Herbster modified her website page after she knew she have messed up on our order. What kind of person goes out of their way to lie so much? Do not do business with this woman!

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